Kadikale Resort Spa

“Needs to do better”

Reading some of the recent reviews , I have to by and large agree. This at the moment is not even close to a 5* hotel, it is 3* at best. The location is beautiful in the bay, but it is a couple of miles from any other facilities. The rooms are quite steeply terraced so there are quite a few steps o… lisää

Reading some of the recent reviews , I have to by and large agree. This at the moment is not even close to a 5* hotel, it is 3* at best. The location is beautiful in the bay, but it is a couple of miles from any other facilities. The rooms are quite steeply terraced so there are quite a few steps or steep slopes, depending where you are accommodated. The room we got was supposed to be a “ sea view upgrade,” which we paid for in advance. By definition it has a sea view, and it was very clean and remained so, thanks to the marvellous cleaning lady. It was however on the ground floor, and was dark and not a pleasant place to relax in. The outside space was a tiny porch, which left us permanently on view to passing guests going to their rooms. It was also fairly noisy from people walking past at all times of night, and from people above us. Also, as we were on the far edge of the resort, we had the noise of the next door resorts entertainment every night booming out till late. When we arrived, the desk staff were fairly abrupt and other than giving us a room key told us nothing. We got to our room and the keycard didn’t work. 5 times I had to go back to the desk to remedy this. At one point a maintenance guy turned up, changed the battery in the door, still didn’t sort it and said “ change rooms”. When I got back to the front desk, I was told our door was fixed!! After protesting that it wasn’t,it took 2 more trips before another member of staff sorted the fault. Not a single word of apology was offered…. The a la carte restaurants were both closed by the time of our holiday. This meant eating in the main area. I won’t call it restaurant because it was more like a works canteen. The food was dull, bland and repetitive, often cold and any nice food selection quickly ran out. There is a BBQ area at the back of the main facility, but the food choice on the there was pretty much turkey, fish and veg every night. In fact turkey was a predominant offering every night!! You didn’t starve but I’m glad we were only there for 7 nights! The other option during the day was the snack bar. This was by far the best place to eat. The staff there were friendly and welcoming and the atmosphere was totally different. The food wasn’t that much better but it was freshly cooked and served with a smile. We rented a private cabana for 4 days which made the whole experience much better. No fighting for sunbeds and friendly staff bringing drinks. The staff on the whole were ok , but I have to say the front desk staff were at best abrupt and at worst rude, and definitely unhelpful. It’s a shame because this area is beautiful, but I definitely would not recommend, there are far better places who are genuinely 5* . This was Butlins by the med……

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