Paloma Family Club - All Inclusive

“Fab holiday”

Just returned from my 3rd visit to Paloma and another fantastic holiday! The hotel has done a lot of improvements from last time i was there in Sept 2023 and they are amazing! The food has massively improved,the drinks are much better,but omg the a la carte restaurant is so beautiful❤️ What reall... lisää

Just returned from my 3rd visit to Paloma and another fantastic holiday! The hotel has done a lot of improvements from last time i was there in Sept 2023 and they are amazing! The food has massively improved,the drinks are much better,but omg the a la carte restaurant is so beautiful❤️ What really makes this a wee gem is the staff,they really are a credit to the hotel,so hard working and nothing is a problem at all. Riza is just amazing at the bar and this year we got to know Zinar,what a lovely lad,Memhtet ma wee turkish son is just a true gent. The downside of our holiday was the way the managment delt with one Very Very drunk polish guy,i really felt so sorry for the bar staff as i think it was out of their hands when hotel manager doesnt deal with the proplem properly what are they ment to do,poor hotel manager in my opinon,but saying that what an amazing place with overall lovely guests, more entertainment would be better aswell but hopefully when we retun next year there will be,also mabey curtains on family room front door and side window would be an idea aswell,see you all next year!😉

vähemmän

“Lovely stay in total”

I came back this morning from spending a week at this hotel 21/07-28/07/24. Myself and two children (10&13) Hotel - great location, beach and shops minutes away from the hotel. Our room was cleaned daily, rooms are lovely and modern. We stayed in room 1511 in the middle of both pools and bars.... lisää

I came back this morning from spending a week at this hotel 21/07-28/07/24. Myself and two children (10&13) Hotel - great location, beach and shops minutes away from the hotel. Our room was cleaned daily, rooms are lovely and modern. We stayed in room 1511 in the middle of both pools and bars. Our shower was powerful, but kept detaching itself from the mixer tap, we couldn’t shower with it hanging from the wall as it would only face the wall as it was loose, one other fault with the shower - the door wouldn’t close and would soak the bathroom floor (which got really slippery) so I made sure my children always wore footwear inside. On our last day, the bed had moved and we noticed there were many tissues, wrappers and bobbles underneath from previous people. Food - the Al a carte was an absolute treat! My daughter and I had the Bodrum kebab and my son had spaghetti. From stepping foot in the restaurant to leaving was amazing. We felt very spoilt! Thank you! Buffet - very little option to choose from, this unfortunately was the worst all inclusive food choice I’ve ever stayed in. My son is a picky eater and barely ate anything other than puddings. The best night was Friday when it was kebab night. Where you get the food from is always full of flies sitting amongst the foods. Daily ice cream - allowing you to get 1-4 scoops - generous. Drinks - a lot of choice from soft, alcoholic and hot drinks. Workers, work their bums off, always happy, talkative and helpful. Only one fault I saw which I thought was unprofessional, I’m guessing a manager (skinny/bold headed) told a member of staff in front of many people. This is embarrassing for the worker. In the heat and what they do, hats off to them all. Late checkout was available which we got, it cost €35 until 6pm. Pools - these were clean, not many sun beds available where the slide is. People get up at the crack of dawn to put their towels down and sometimes don’t actually come until late afternoon. NO LIFEGUARDS on either of the pools. No evening entertainment. We brought cards and entertained ourselves. Lovely hotel in general, I personally wouldn’t return because of the food. Although some negatives, it was a lovely holiday 🙂

vähemmän

“A disappointing end to my holiday”

The hotel was a nice size, and set out well. Communal areas and room were kept clean with frequent towel changes. I found the food to be really nice, lots of choice, mainly typically Turkish cuisine which I love but possibly not ideal if you’re travelling with fussy children. That said, I travel... lisää

The hotel was a nice size, and set out well. Communal areas and room were kept clean with frequent towel changes. I found the food to be really nice, lots of choice, mainly typically Turkish cuisine which I love but possibly not ideal if you’re travelling with fussy children. That said, I travelled just before uk school holidays and for the majority of my stay appeared to be the only non Turkish guest (a few British families arrived as I was leaving) so perhaps they alter the catering based on guests nationality. There were always options of chips and the snack bar also served chips and onion rings along with a rotating option of burgers, hotdogs etc. Staff were friendly and helpful in the restaurant and at the bars. The one downside for me was that on checking out, I was told there was a charge to my room for ice cream. I definitely hadn’t eaten any ice cream and questioned the charge. I was met with an insistence that I must have eaten it because it was on their system and I was ordered to go to the pool bar with another member of staff and ask the pool staff if I’d had ice cream! Pretty disrespectful and humiliating behaviour and honestly, I doubt they’d have treated or spoke to a man the same way! The man on the reception desk insisted that his staff wouldn’t lie to him, insinuating that I was. He said maybe I’d had a cocktail instead (despite having been adamant it was ice cream and showing me on the computer!) which I also hadn’t had. The charge was minimal (about £2.50) so I paid it to save further annoyance but I wonder what would have happened had the charge been much bigger, presumably id have been forced to pay it. I had previously asked to view a family room on the day of departure with a thought to returning to this hotel with my family later in the year. In the end, I just wanted to leave after the humiliation so didn’t bother. I have travelled to Bodrum and Bitez as a solo female many, many times over the past 20 years and I’ve never had any issues but the way I was treated when leaving this hotel has left a real sour taste.

vähemmän