Mahdia Beach & Aquapark

“Hyvä hotelli”

Hyvä hotelli, palvelut oli kohdalla. Kielenä käytössä englanti, ranska, saksa, Arabi. Huoneiston siivous päivittäinen. Ranta pikkasen likainen. Myyjät ärsyttä jonkun verran, onneksi ne ei tule viereen myymään vaan pysy vedenrajan tuntumassa.

“GORGEOUS HOTEL, SHOCKINGLY BAD CUSTOMER SERVICE!”

Having just returned from this hotel I thought I'd share a few thoughts to justify a 3star review. The hotel - amazing looking, we stayed for 7 nights all inclusive and had a pretty good time, they have all the facilities required for a fantastic holiday - excellent, spacious rooms, everywhere was… lisää

Having just returned from this hotel I thought I'd share a few thoughts to justify a 3star review. The hotel - amazing looking, we stayed for 7 nights all inclusive and had a pretty good time, they have all the facilities required for a fantastic holiday - excellent, spacious rooms, everywhere was exceptionally clean and tidy, there was plenty of food stations to cater for most food requirements. Entertainment was above par and enjoyable, the animation team evening show was very well choreographed and rehearsed. Fantastic beach and pool. If this review was based on the resort facilities itself it would be given a 5* any day of the week The staff - what can I say. This resort is greatly let down by its lack of customer service and guest relations. There is no atmosphere to the hotel. It appeared understaffed at best, especially in the restaurant which can only be described as chaotic. Waiters standing around smoking and chatting during dinner, I'm a smoker and even I found this rude and distasteful. Tables not cleared from the previous occupants. Most evenings we had to clear a table and restock with cutlery and glasses so that we could use it. And yes, we did try tipping to see if that achieved any better service but it didn't improve by much The animations team, while they are a good size team were rarely seen interacting with guests during the day unless those guests were young and pretty. But in fairness they did do a few dances around the pool during the day The Love-Holiday rep (Ramzi) allocated to the hotel was very rude and dismissive to one member of our party while being overly attentive to another despite being told she was married and uncomfortable with his attentions. This will be taken up with Love-Holidays. It has to be said that the best customer service we had was from our cleaner - a lovely lady, always smiling and happy. The hotel should use her as an example of how the rest of their staff should come across. In all we would never re-visit this resort again. The management need to retrain their staff. I know they have a difficult job but all enthusiasm appears to have been lost and this shows.

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