The Royal Sonesta San Juan

“Tourist Etiquette in a fantastic resort!”

The Royal Sonesta does not disappoint again! This resort is beautiful! The pool and beach are simply incredible, the staff, Jenni and Diego by the pool were awesome and welcome us back each time as if we were family. Some reviews I've read seem to punish the hotel staff for tourist "etiquet... lisää

The Royal Sonesta does not disappoint again! This resort is beautiful! The pool and beach are simply incredible, the staff, Jenni and Diego by the pool were awesome and welcome us back each time as if we were family. Some reviews I've read seem to punish the hotel staff for tourist "etiquette". There are no smoking signs everywhere and it's not up to the staff to remind tourists to adhere to the rules. Also as a couple who enjoys relaxing by the pool, we don't like listening to the "f" bomb and "mf" bomb being used every other word loudly. This is a family resort so instead of blaming the resort for people's clothing attire etc, perhaps we should look at how we behave in a public atmosphere and be aware of our surroundings and where etiquette is important and valued. This resort is excellent, and after another visit I can't find one critique. The only thing that has changed is the valet fellas used to open the doors for you outgoing and incoming. This time I found they were in their phones more than anything else. A bit disappointing. BTW when a staff member politely tells you that the cabanas are for rent, why argue with them?? Get off them! Or rent them. Again, please exercise your tourist etiquette at any vacation destination. This place is nothing short of a 5 star! Food was amazing by the pool and our morning breakfast. The beds were excellent, pillows a little soft but many. And the staff service is exceptional! See you soon!

vähemmän

“Great hotel for pool and beach time with family”

We had a great stay at the Royal Sonesta San Juan. The rooms, amenities and location were great, with easy access to the beach and a great pool and games such as table tennis that our daughter loved. Everyone at Royal Sonesta San Juan was so friendly and helpful during our stay, and Salvador at t... lisää

We had a great stay at the Royal Sonesta San Juan. The rooms, amenities and location were great, with easy access to the beach and a great pool and games such as table tennis that our daughter loved. Everyone at Royal Sonesta San Juan was so friendly and helpful during our stay, and Salvador at the check-in counter was so nice in booking us in great ocean view rooms that connected to each other so our family could all stay together. It was also an easy 15-20 minute Uber ride to get to old San Juan, so we felt like we got to enjoy both a nice resort experience and visit the old town. We had a great time, and would highly recommend this hotel.

vähemmän

“5 päivää”

Palvelu muuten hyvää, respan naisista osa todella ylimielisiä,ja töykeitä. Aamiainen loistava. Huone siisti ja viihtyisä. Allasalue hieno ja ranta hieno, plussaa hyvät aurinkotuolit/ pedit. Kiva kokemus.

“Wonderful stay overall all, but…”

The only reason this isn’t a five star review is because of the hotel staff’s failure to consistently enforce the “no smoking” policy on the grounds of the resort. On more than one occasion a guest was seen either smoking/vaping in direct proximity to a staff member and nothing was said. It shoul... lisää

The only reason this isn’t a five star review is because of the hotel staff’s failure to consistently enforce the “no smoking” policy on the grounds of the resort. On more than one occasion a guest was seen either smoking/vaping in direct proximity to a staff member and nothing was said. It should not be the responsibility of the guest to request a staff member to enforce a hotel policy. We could not open our balcony door in the morning because other guests were smoking on theirs. Aside from this the stay was perfect. Zero complaints. Kind and friendly staff. Excellent service. Well appointed and maintained rooms. Easy access to a beautiful beach. Pools were gorgeous as well. No other complaints. Just incredibly annoying to deal with smoking on a non-smoking property.

vähemmän