The Inn At Mazatlan

“The best experience ever. The customer service is completely exceptional and the hotel is clean exceptional services”

Great customer service. The hotel is very beautiful next to the beach amazing view. Waking up every morning to the beautiful beach view is the best morning I can ever have in vacation. The restaurants has great food and also you can as well cook your own if you like since they provide Pans, plates … lisää

Great customer service. The hotel is very beautiful next to the beach amazing view. Waking up every morning to the beautiful beach view is the best morning I can ever have in vacation. The restaurants has great food and also you can as well cook your own if you like since they provide Pans, plates and cutlery. Daniel was completely amazing and helpful with great customer service

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“This resort needs work but great staff!”

Great gurls trip with my daughter-in-law. Nice resort but desperately needs upgrades. It looks very nice on the outside and the downstairs lobby area. Staff was very friendly especially Adrian who helped with our bags, so friendly and always looked out for us while we were there offering places … lisää

Great gurls trip with my daughter-in-law. Nice resort but desperately needs upgrades. It looks very nice on the outside and the downstairs lobby area. Staff was very friendly especially Adrian who helped with our bags, so friendly and always looked out for us while we were there offering places to eat and places to tour, he always had a smile on his face. Our Housekeeper Maria maintained our room daily, she did a great job. We did have a small misunderstanding when she entered our room without confirming that we were actually there changing, not good. Our checkin and checkout went well. There was an extra $85 fee for-the stay. The grounds were very well-maintained because you would always see staff cleaning straightening up and sweeping. There were 2 pools, a few hot tubs, gym, spa services, and a very nice restaurant (great food The drinks were a little water down). The only downside of our stay was the female representative who wanted us to tour the Resort. She became very annoying as she somewhat harassed us (asking where we were going & why don’t you want to tour the resort) twice!!!! What a turn off. Our room needed a thorough cleaning especially the windows and windowsills. They looked like they were not clean in centuries, the curtains were filthy, the screen to the balcony was ripped and torn there were tiny tiny bugs in the kitchen smaller than ants wasn’t sure what they were. So we didn’t use the kitchen much. The AC unit is super duper loud so we had to keep the TV volume on high all the time. The bathroom looks like they attempted to paint, but they painted the knobs on the faucet and the shower, very poorly done. Maybe after the upgrades they can be competitive with the other surrounding resorts.

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“It was an okay experience”

The resort staff were pretty nice, but it wasn’t really tourist friendly. Our view was the BEST!! Not many staff spoke English. Nothing was in dollar so we had to covert everything from pesos and use translator apps often. We weren’t in an updated unit, but saw them and wish we had one. We had ants… lisää

The resort staff were pretty nice, but it wasn’t really tourist friendly. Our view was the BEST!! Not many staff spoke English. Nothing was in dollar so we had to covert everything from pesos and use translator apps often. We weren’t in an updated unit, but saw them and wish we had one. We had ants everywhere in our unit. They cleaned daily and Laticia did a great job but the ants were still there. In the bathroom and kitchen mostly! Daniel was really nice and even performed for us on one of the nights at the restaurant! That would be a plus to have more entertainment. They had 5 hot tubs but only 3 filled and all were cold all 7 nights we were there. The pools were the same temp as the hot tubs. They have life guards, but I cut my toe pretty bad in 1 of the pools and they didn’t seem to care about the hazard from a nail sticking out in the pool!

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