Emporio Mazatlan

“30 year American hotel GM opinion...”

I've read some Karen reviews about this place, but after being here a week, I can honestly say I am so sad to go home tomorrow. I am a General Hotel Manager myself, & this place is fantastic. The beds are heaven, the pillows awesome, the restaurant was superb for ALL meals, grounds are immaculate, … lisää

I've read some Karen reviews about this place, but after being here a week, I can honestly say I am so sad to go home tomorrow. I am a General Hotel Manager myself, & this place is fantastic. The beds are heaven, the pillows awesome, the restaurant was superb for ALL meals, grounds are immaculate, linen are dazzling white, staff was on point & ALWAYS friendly--American culture is to complain about everything but we loved every minute here. Lots of shopping in walking distance, this place is a slice of heaven. So glad the mother-in-law chose this hotel for the family, we love it!

vähemmän

“Not A Quiet Place”

I really wanted to like this hotel, given its location on the beach and the fact that the staff are generally friendly and hard-working. But this place has a lot of problems. The “renovated” room we were given had paper-thin walls, and we could hear the most intimate details of our neighbors. Even … lisää

I really wanted to like this hotel, given its location on the beach and the fact that the staff are generally friendly and hard-working. But this place has a lot of problems. The “renovated” room we were given had paper-thin walls, and we could hear the most intimate details of our neighbors. Even worse: there was constant construction noise during the day, and at night, music (from traditional Mexican music to deep house to hard rock) blared until 3-4am from the nearby clubs and the cars on the main road outside. It was brutal trying to sleep, even with ear plugs. The thumping from the bass was inescapable. Our travel companions on the other side of the hotel had the same problem. Our room had a lot of other problems, from the strange shower that leaked all over the bathroom floor, to the lack of a refrigerator, to the door that often wouldn’t unlock with our key card, despite having it replaced twice. The pool would have been nice, but it was overrun by kids. And I mean 15-20 kids at one time. It’s a shame, because there is a nice beach in front of the hotel, and the restaurant staff is great (shout-out to Ernesto, who always greeted us with a smile — and he spoke great English, too!) But if you are looking for a relaxing stay in a comfortable, quiet hotel, look elsewhere.

vähemmän