Secrets Aura Cozumel - Adults Only - All Inclusive

“Mixed feelings about ever going back.”

A bit disappointed, but not surprised that there were additional rules in effect when we arrived. Unless you are a Privileged Member - I guess that means an owner - you get banned from several restaurants. The stairs need a new coat of non-slip paint as we saw several people slip on the slick stai… lisää

A bit disappointed, but not surprised that there were additional rules in effect when we arrived. Unless you are a Privileged Member - I guess that means an owner - you get banned from several restaurants. The stairs need a new coat of non-slip paint as we saw several people slip on the slick stairs when wet from rain. Overall the room service, cleaning and bartenders were great.

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“Not what I expected. It was ok, but needs some work.”

The dining and entertainment was great. Multiple dinner options, however, you had to check the app to find out which ones were open as they closed on a rotation. I was disappointed during check in. Due to a flight delay, we arrived a day late. We were kept at the entry gate because they couldn't fi… lisää

The dining and entertainment was great. Multiple dinner options, however, you had to check the app to find out which ones were open as they closed on a rotation. I was disappointed during check in. Due to a flight delay, we arrived a day late. We were kept at the entry gate because they couldn't find our name and let multiple people behind us go in before us. Arriving a day late, we still had to wait for our room as it was not ready. In my opinion, it should have been ready the day before. Our room did not have hot water (it was luke warm). Our phone stopped working the second day. By day 4 of a 5 day stay, we didn't get our second bathrobe or fresh towels. Our used towels were taken, but not replaced. The entertainment staff was great. Shout out to Diego and Arbey! The food was really good.

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