Intercontinental Presidente Cozumel Resort Spa, An Ihg Hotel

“Can't wait to return!”

The service is impeccable. We spent many days poolside enjoying the beautiful scenery and very attentive service from Carlos. The resort staff really set this resort apart from any other. The only thing that stands out as a miss is the bedding. Their beds have heavy down comforters. Too hot to slee… lisää

The service is impeccable. We spent many days poolside enjoying the beautiful scenery and very attentive service from Carlos. The resort staff really set this resort apart from any other. The only thing that stands out as a miss is the bedding. Their beds have heavy down comforters. Too hot to sleep under but too cold to use just a sheet. Next time I will ask for a thin blanket. Oh and a lot more kids this time than previous stays not good or bad just an observation.

vähemmän

“Luxury with excellent service”

This was our fourth return with good friends to our favorite dive location - Great location on the island and resort is always well-maintained - Best restaurants especially breakfast and poolside service - The staff has become our friends - Dive shop is on premise "Scubadu" so easy to access dives … lisää

This was our fourth return with good friends to our favorite dive location - Great location on the island and resort is always well-maintained - Best restaurants especially breakfast and poolside service - The staff has become our friends - Dive shop is on premise "Scubadu" so easy to access dives sites with a short walk to the pier - It has become an annual trip t see our Cozumel friends

vähemmän

“Would rate 5 stars but the accounting is very questionable with no explanation one week after check out.”

I would love to give this hotel 5 stars but I have a warning regarding the billing process. They take the room fees upfront in full but still put a room's charge as a hold each day in full! Then they credit you the same day less 20-60$. I have called the hotel front desk who told me that it would g… lisää

I would love to give this hotel 5 stars but I have a warning regarding the billing process. They take the room fees upfront in full but still put a room's charge as a hold each day in full! Then they credit you the same day less 20-60$. I have called the hotel front desk who told me that it would go to accounting 2 days ago and still have not heard anything and the charges are still on my card. They did this 3 times. I emailed the resort and then they gave me another website instead of an email to contact. Now I have to go to visa to dispute this. So disappointed as we actually did like the resort but this really took away from the experience.

vähemmän