Kapetanios Aqua Resort

“greatest holiday so far”

we have just return from 3 weeks holiday we had it booked for 2 weeks but we liked the hotel that much that we ended up staying for an extra week such a good place to be sea view amazing water park really keep kids entertain . big shout out to the young lad JD that he's there from the morning til... lisää

we have just return from 3 weeks holiday we had it booked for 2 weeks but we liked the hotel that much that we ended up staying for an extra week such a good place to be sea view amazing water park really keep kids entertain . big shout out to the young lad JD that he's there from the morning till the night making sure everyone is okey he's also good with he's moves on mini disco in the evening for the kids , water gym , french balls, and volley ball , but sometimes seems very tired as he's by him self , he's a credit to your hotel and deserve the recognition. lovely staff very polite , costas also very present and ready to help . 100% recommended . from B&G love you all thank you

vähemmän

“Fabulous week 😍”

5* Joe and Tony the porters ….. lovely lovely guys can’t do enough for you, what a welcome off Joe … had the answer to every question we had on arrival … from safe, to air con nothing was a trouble. 5* Estelle … fantastic lady, our little girl had a nasty fall on the stairs to lazy river and co... lisää

5* Joe and Tony the porters ….. lovely lovely guys can’t do enough for you, what a welcome off Joe … had the answer to every question we had on arrival … from safe, to air con nothing was a trouble. 5* Estelle … fantastic lady, our little girl had a nasty fall on the stairs to lazy river and coming from a customer service background to me it’s all about a satisfactory resolution, Estelle made sure we had our room extension so she could rest before travelling home. Veronica the host 5* a woman of many talents takes her hand to anything that is asked of her around the hotel, running the beach bar when needed and making the best fries even though it’s not her job. All reception staff 5* … always smiling and can’t do enough to help …. Very welcoming in any situation. Costas 5* manager …. Always around to be seen, I love the fact he was present very lovely man and always had 5 minutes for a chat. Room for improvement in this hotel … absolutely … this in a couple of years could easily be 5* … how could this be done … A few hundred ton of sand to make a beach Plastic platforms across the massive stones for easy access to the sea A beach bar on either the field or imported sand where there could be bbq nights, foam party’s and beach party’s Cleaners should be doing rooms during the day when yr out not when yr getting ready for the evening A tap and shower on the bottom of the path near water park to rinse feet A full team for animations … one guy is not enough More cleaner’s especially for the communal bathrooms and around the pool areas Would I return …. Absolutely 100% Thank you everyone it’s been a blast 😃

vähemmän

“Wish our stay was longer!”

JOE - the porter is an absolute gem to your hotel. From stepping off the Jet2 bus right outside your door…. yes Jet2 buses reverse down the hill. Joe welcomed us and made us feel at home straight away. What a credit to your hotel. He took our luggage to room answering every query about where ever... lisää

JOE - the porter is an absolute gem to your hotel. From stepping off the Jet2 bus right outside your door…. yes Jet2 buses reverse down the hill. Joe welcomed us and made us feel at home straight away. What a credit to your hotel. He took our luggage to room answering every query about where everything was and even put our aircon on. We have never had a welcome at any hotel we have stayed at like it. 5***** to Joe, What an amazing guy. Every hotel needs a Joe. First photo is Joe… if you are lucky enough to meet him straight off bus then you will know instantly feel at ease. We love him. Throughout our stay he was friendly and always smiling. ESTELLE… guest relations. 5***** On par with Joe my friend. What a lady!! Another credit to your hotel and helped us when our girl had a nasty slip on lazy river stairs resulting in a big bum bruise. HERMAN…. What a grafter you are. 5***** Never stops and always smiling. Love you Herman. Costas…. What an amazing Manager. Actively around hotel and great to see. First hotel where we have seen this. Your above 3 workers are a credit to your hotel and deserve the recognition. All staff were friendly, helpful and smiling. We have made some amazing memories and met some lifelong friends. Food…. Amazing in restaurant. Beach bar chips were nice…. didn’t touch chicken nuggets or burgers and our daughter loved the hotdogs. We have the fussiest daughter and she never went hungry, We have loved our holiday stay and will be uploading walk around videos on YouTube later. Being a newly refurbished hotel only opening up recently it has the potential to be a 5***** hotel. Would love to return.

vähemmän

“Fabulous”

Holiday at this resort was fantastic. All 14 of our family had a great time. The resort has only just opened in June and there were obviously a few hiccups but absolutely nothing that will prevent us returning. Cleanliness was of the highest order in every department. All staff Costas, the manage... lisää

Holiday at this resort was fantastic. All 14 of our family had a great time. The resort has only just opened in June and there were obviously a few hiccups but absolutely nothing that will prevent us returning. Cleanliness was of the highest order in every department. All staff Costas, the manager Estelle customer relations, JD entertainment, Sophia in the shop X, Andreas from the restaurant, Beci and Mustafa at the bar and a special mention for Ellman at the pool bar who was outstanding. We will almost certainly return next year. We have been to this resort many times and loved being here every time and this year was no exception especially as this is under new ownership and management. Please take the negative review with an enormous pinch of salt! Thank you all for looking after us X

vähemmän