The Club Hotel And Spa

“Best hotel in Jersey”

Outstanding in every way. Went to celebrate a special birthday and what a special place it is. Every single member of staff is helpful , knowledgeable and welcoming. Must mention Agatha and Cristina who were exceptional. Michelin restaurant meal was amazing. Stayed last year and look forward to n... lisää

Outstanding in every way. Went to celebrate a special birthday and what a special place it is. Every single member of staff is helpful , knowledgeable and welcoming. Must mention Agatha and Cristina who were exceptional. Michelin restaurant meal was amazing. Stayed last year and look forward to next year!

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“Lovely hotel close to St Helier Centre”

This is a lovely hotel very near to the centre of St Helier, very convenient for the town but the beach and attractions such as Elizabeth castle are also within an easy walk away. We had a lovely welcome with a glass of champagne which was welcome because our room wasn’t ready when we arrived. Th... lisää

This is a lovely hotel very near to the centre of St Helier, very convenient for the town but the beach and attractions such as Elizabeth castle are also within an easy walk away. We had a lovely welcome with a glass of champagne which was welcome because our room wasn’t ready when we arrived. There’s a lovely terrace to sit and enjoy a drink in the sun (bar prices are very reasonable) and a really lovely pool area…although late June and the pool was icy cold! The breakfast buffet was okay and there was a lovely choice of cooked breakfast which were very nice. I particularly enjoyed the waffles. We had our car with us and there was a space for us to park each time we’d been out which was great as the car park over the road would have been expensive. We didn’t eat in the main Bohemia Restaurant as nothing on the menu particularly appealed for the price. However we did eat in the Bar and the food was absolutely delicious. The Mushroom Velloute was stunning. Rooms.. well ours was clean enough but there were dubious looking stains on one of the cushions and the chaise long.. a “love kit” is sold in the mini bar if you get my drift. But the towels were nice and big and the bed was comfortable as were the pillows. The air conditioning was either off or quite chilly, fine on a hot day but the windows open so you can get plenty of fresh air in. There was a well stocked mini bar and water, coffee and tea were replenished daily. The TV was fabulous and came in handy to watch The Euros! The Elemis toiletries were a lovely treat too. However, we did feel the rooms were let down by the very strange bathroom design where the sink wasn’t much further up then my husband’s knees and the tap was so low in the bowl you had to be a bit of a contortionist to clean your teeth! It was also far from easy to get in and out of the over bath shower. When we arrived a lightbulb had gone in the bathroom, the loo seat was wonky and the extractor fan didn’t work. The light and the loo seat did get sorted out but not the extractor fan. The biggest annoyance was a rumbling sound which definitely disturbed me at night if not my husband so much. We reported it, nothing came of it but I suspect it was coming from the hotel laundry. It went on until about 2am and I did need earplugs to get to sleep. These small inconveniences did make me wonder whether the hotel was truly deserving of its 5 Star rating. But, if we do return to Jersey, we’d definitely consider staying there again. What I would like to say was, every member of staff we spoke to at The Club, no exceptions at all, were absolutely lovely, helpful and friendly and they made our week in Jersey very special.

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“The negatives made it an 'average' rather than 'good'.”

Positives, Hotel was good quality and staff were very helpful. Breakfast was quite good and there were options available. Negatives, the wash hand basin in our room was very low down and made washing difficult. Patio window was stuck in closed position and was very difficult to open.

“Struggling for 3 star… Nowhere near 5 star”

I would have given this hotel a 2 stars, and only the friendliness of the staff managed to lift it to 3 stars. That and the central location are sadly the only positives… This hotel has the price tag of a 5 star, and that is all it has of a 5 star… The breakfast was dull and never varied, althoug... lisää

I would have given this hotel a 2 stars, and only the friendliness of the staff managed to lift it to 3 stars. That and the central location are sadly the only positives… This hotel has the price tag of a 5 star, and that is all it has of a 5 star… The breakfast was dull and never varied, although some days the apples and melon were less fresh than others…The rooms were not equipped as per booking requests. Maintenance was needed in the bathrooms. We found a chocolate wrapper behind the curtain. We waited an hour for the bar food to arrive… The list goes on and on. This hotel needs a major shake up and some of the staff need more training. I also found the practice of making guests pay immediately on arrival, before even seeing the rooms.. Was frankly off putting and rude. Hopefully the necessary changes will take place in the foreseeable future.

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