Silken Saaj Maar - Adults Only

“Perfect boutique hotel”

So, to escape the greyest longest January ever known we booked a last minute cheeky week to Puerto de la Cruz staying at this amazing hotel. And it most certainly is fantastic. Very recently fully refurbished, very boutique and modern we couldn’t ask for anything nicer for this week. Perfect locati… lisää

So, to escape the greyest longest January ever known we booked a last minute cheeky week to Puerto de la Cruz staying at this amazing hotel. And it most certainly is fantastic. Very recently fully refurbished, very boutique and modern we couldn’t ask for anything nicer for this week. Perfect location right in the heart of it all. Staff are lovely. Rooms are lush. We opted for the breakfast option and it is well worth it. Amazing spread. We will definitely be back!

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“THE GOOD AND NOT SO GOOD.”

We have just spent a two week TUI holiday at this hotel. The good. This hotel is in an excellent location between the new and old town of puerto. It is on the busy promenade of San Telmo with a range of shops underneath and local small supermarkets and an abundance of restaurants within close pro… lisää

We have just spent a two week TUI holiday at this hotel. The good. This hotel is in an excellent location between the new and old town of puerto. It is on the busy promenade of San Telmo with a range of shops underneath and local small supermarkets and an abundance of restaurants within close proximity. The rooms are clean and it has the best soundproofed room we have ever stayed in and given its busy location sleeping wasn’t a problem. We felt secure with the fact that there was an intercom system to enter and you needed a key card to use the lift to the floor accommodating the rooms. The breakfast was good and there is a live cooking station for eggs/ omelette's. The spa came at an extra cost of 25 euros for 2 hrs it was very relaxing experience should there have been an option for 10 euros an hr I would have used more often. No charges for an easy to setup safe was definitely a plus. The staff were friendly and hard working. The not so good. There is no road to get to the front of the hotel and the Tui drop off/ pickup is outside the McDonald’s which is close by, however quite a steep ramp/ or steps to get to the front door. If you have little luggage and only staying a few nights or fit and young then it wouldn’t be an issue, however if you are staying two weeks with 20 Kilo x2 of luggage and one of you has mobility issues then it’s not that easy ( if I had read this before booking It would have possibly deterred us but glad it didn’t because all in all we had a good holiday). The pool is not a swimming pool it’s a dipping pool it’s three strokes at best length to width with a knee bump on the way. If you want to swim you would need to go to the public pools close by overlooking the sea at a cost of 17 euros for two chairs and an umbrella (if they are heated it certainly didn’t feel like it). With lots of restaurants close by we only tried the evening buffet one night and sadly disappointed, at a cost of 20 euros each we didn’t feel was good value, the food wasn’t hot very little choice and the steaks cooked on the live show cooking were inedible. We were pleased we were staying on a bed and breakfast basis and could eat out. The fridge in the room didn’t get cold and we like fresh milk for drinks but having thrown two bottles away in the first week we gave up. I asked at reception if it could be checked to be told “it’s not a fridge it’s a mini bar” but suppose it’s not very functional if you can’t have a chilled beer. Pool towels were provided with a deposit, however if you want them changed we were told there’s a cost of 2 euros which we have never encountered in any hotel before. The room service was a tad sporadic with small waters left in the room everyday for the first week but non the second. We were told if we wanted water you could purchase at reception for 2 euros. The phone in the room didn’t work so if you needed to contact reception you had to go to the 5th floor. To summarise. We had a lovely sea view room which was perfect for us to sit and read and watch (the very big waves) and people. The hotel was clean in a good location and staff were friendly. The majority of people we encountered were German or Dutch and lots seem to staying for a few nights rather than a two week holiday, I only noticed one English speaking couple and we were the only ones dropped off / picked up on the TUI transfer. To anyone thinking of booking or who has booked already I hope this review doesn’t put you off because as said we had a lovely relaxing holiday.

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“Clean modern hotel.”

We stayed here 6 nights over the 2024 Christmas period, we booked a deluxe sea view room dinner, bed and breakfast. After finding the intercom to access the building (it's on the left hand side when facing the doors) we arrived at the reception on floor 5, with a lovely view of the sea in a very Pl… lisää

We stayed here 6 nights over the 2024 Christmas period, we booked a deluxe sea view room dinner, bed and breakfast. After finding the intercom to access the building (it's on the left hand side when facing the doors) we arrived at the reception on floor 5, with a lovely view of the sea in a very Pleasent reception area. Check in took a little longer because of the new Spanish law of having to provide everything but your kitchen sink to the hotel, all done very professionally and politely. We were given a room on the side of the hotel, small balcony with a table and 2 chairs facing the shoe shop and the sea, to be fair, this room suited us as we could see people walking down to San Telmo and it was away from any noise at the immediate front. The room was spacious and clean with adequate storage for 2 people, comfortable bed, good tv, Tea & coffee, and a huge rainfall shower, plenty of hot water. At each side of the bed is an interactive set of buttons used for different lighting, temperature of the room and if you need maid service that day. All very modern. The bathroom has some floor lights, so as you walk into the room at night you can see the toilet and the floor, very good idea. Plenty of sockets but no USB sockets. All in all a very good room with a nice view of the sea. The corridors are great, very modern with a sort of lava type material on the walls and nice wallpaper, motion lighting too, very nice. FOOD. Breakfast was generally good, plenty of choice but we did not enjoy the bacon or the sausages, not an issue with the food or the hotel just our tastes. There was fruit, yoghurt and all of the expected things for breakfast, good coffee from the 2 machines too, all in all good, however, and this was the same for the evening meal the food could have been hotter, the food is kept hot enough but unfortunately the plates are clay cold, so by the time you pick your choice and get back to your table the food is luke warm at best, the hotel needs to either invest in a plate warmer or get a better one (I do not recall seeing one). Dinner, let's start by saying the food was very tasty, could have a better choice of main meal but as stated all very tasty and nice. Service with a smile and some very good waitresses and waiters, all without exception friendly and diligent at what they do, again plenty of choice of salads and other things, the desserts are small but fine, so all in all good value and tasty, go for the house wine, it was nice and only 12 Euro a bottle, bargain for a hotel of this standard. The actual breakfast/dining room is spacious and has fantastic lights which change colour, good view of the sea and walkways to add to the ambiance. Roof top bar area, this is a well thought out bit of sunny space, plenty of comfortable sunbeds or use the stepped area with cushions provided, tables and chairs and a fully stocked bar, cheap too for a 4-star hotel, food is available, and it was once again very tasty. This area is for exclusive use to hotel guests up until around 6 to 6.30 pm when it is open to the public, although when we were there not many did as they do not know about the intercom and the front doors are always closed, good for hotel and guest security (as are the lifts, you can only access room floors with your room card) but overall bad for business in my view, I twice gave someone a helping hand to enter the building to use the rooftop, this is such a shame as it is a great, fresh and modern area. Cleaning done every day and the hotel is spotless. What adds to this hotel are the staff, each and every one of them is a credit to the hotel itself, the brand and to themselves, all hard working and cheerful, a special mention to the restaurant staff who always made us feel welcome, so thanks to Rosie, Tamara, Jenniffer, Sam and Richard. Would we return? well probably not as we have visited the resort 7 times or more now, and feel need somewhere else, the hotel if located elsewhere we would not hesitate, we are actually looking for other Silken hotels in other areas. To sum up, rooms good, hotel clean, fresh and modern, bar prices good and bar area lovely, restaurant very nice with tasty food, it just needs tweaking, and it would be better, staff excellent and location superb.

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