Alexandre Hotel Troya

“Overall good and would book again”

Group of 6 of us went across three rooms, my partner, daughter and I in one room, brother in law and niece in another room and father in law in his own room. Fabulous place, friendly staff and some good entertainment on, however this is not always consistent. the only major criticism I have is th... lisää

Group of 6 of us went across three rooms, my partner, daughter and I in one room, brother in law and niece in another room and father in law in his own room. Fabulous place, friendly staff and some good entertainment on, however this is not always consistent. the only major criticism I have is they put an extra bed in our “family” room which left no space to walk around properly and our door wouldn’t always open the first time

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“V good overall”

After reading the bad reviews I was really worried. Honest review after overall a very good experience. Food is actually very good. Food inside at lunch is better than outside but outside is still nice. Room was modern, balcony tiny and towels changed/beds made every day. Bed not actually changed... lisää

After reading the bad reviews I was really worried. Honest review after overall a very good experience. Food is actually very good. Food inside at lunch is better than outside but outside is still nice. Room was modern, balcony tiny and towels changed/beds made every day. Bed not actually changed in the full week we were there. Entertainment during the day-ok. Kept our kids busy. No issues getting sun beds even later on in the day so no mad rush in the mornings. Hotel on the strip but we had no issue with the noise from room 462 couldn’t hear a thing. Queues for drinks are long. Although the bar is big they don’t have enough staff serving. Entertainment at night is very poor, so be mindful you will probably have to go out a lot of the time. Between that and the long queues it’s not the best. 6 euro to Siam/pueto colon marina. Staff are quite rude but didn’t affect our stay. Have to check out at 12 and can not access all inc drinks etc but they do give you a ticket for lunch. Would we stay again-yes but would do half board as we went out every evening

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“3/5 - Needs some improvement, if it to maintain it 4 star reputation.”

At first, I was taken back by the smallness of the rooms, there was little space - but in all fairness, there was a daily clean and bedding was changed, as and when one desired it to be. But this was minor to the horrific experience, I had once I had attended the restaurant - the staff would li... lisää

At first, I was taken back by the smallness of the rooms, there was little space - but in all fairness, there was a daily clean and bedding was changed, as and when one desired it to be. But this was minor to the horrific experience, I had once I had attended the restaurant - the staff would lie about the water and act defensive if you questioned their policy. For instance, they would claim to the average customer they only do bottled water (this was in line with hotel policy), which is against the laws for Spain and the Canary Islands - The reality of issue is you must ask for a jar of water and by law they have to supply it; but in my experience when questioned on this they were defensive, rude and unreasonable. It quite frankly disrespectful and utter shame, because they ruined lot of evenings for the family. Worse still, they had hang around each other and moan about it in their own language, thinking we could not understand them - quite an unprofessional response considering the laws around water are there for all to see. They are deceiving and dishonest towards their customers; and not once did they apologize for their behaviour. Worse still, there plates were dirty and unclean, not to mention on two-to-three occasions - I saw cockroaches by the food on the side counters, it like little effort and care was done to provide a nice and clean environment. And the food was average at best, some nights it would appear unflavoured, plain and even uncooked - I can recall some examples, where chicken and fish were not cooked thoroughly; it even made family members of mine sick on occasions. How they can proclaim to be a four star hotel given the state of their restaurant is beyond me. But that was quite the let down for them in this review, I have seen better and more clean hotels at three star outperforming Hotel Troya by a mile. Additionally, whether ever you wanted to pay your bills, they would be doing their accounts, it could be 10am in the morning or 8pm in the evening - and there they would say can't pay it because there doing accounts. Though, on the whole, receptionist were compliant and polite. This has probably saved them from me marking it down as a two, alongside the cleaners who were kind and good spirited given the demands of their jobs. Furthermore, what I was most impressed with was the entertainers, they were excellent with the children and did a wonderful job at getting them all involved. But in terms of entertainment, it would hit hot and cold, except the Kids Disco, there acts could be seen as good or just terrible. The facilities were average at best, the swimming pool was lovely, but the Spa was quite limited in it selection. The cocktails made in the bar were not that impressive, but they did the job - and the drinks were relatively a fair price, given what they provide you with. However, the food from the bar itself could be seen as a let down, costly and not all that great. Overall, I think our experience was fair, it had it good points and it had it horrific points. I wouldn't recommend the hotel as a four star and I would put down your expectations if you think your likely to get four-star experience at this hotel; but other than the restaurants, the lies and the cleanliness of it - I can say we did enjoy our holiday, but we unlikely to come to this hotel again. It needs some improvement if it to maintain it four-star reputation. On that note, I would say my scoring for this hotel is just about a 3/5 - needs improvement.

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“Nice hotel but go self catering.”

I’m never one to write a review but I feel I should for this hotel. The hotel itself is lovely great location, clean, Spa is lovely too, we had a lovely room on level one. No complaints with the rooms great pool view. Pool area good was always some sort of entertainment for the children aswel a... lisää

I’m never one to write a review but I feel I should for this hotel. The hotel itself is lovely great location, clean, Spa is lovely too, we had a lovely room on level one. No complaints with the rooms great pool view. Pool area good was always some sort of entertainment for the children aswel as adults. Your literally across the road from The beach. Shops, bars and restaurants on your door step. We had paid to go half board, but I really wouldn’t do this again and would like to warn others before they go, I did read some of the reviews before and wasn’t sure what to expect. The food is really poor, we tried a couple of times to make do with the food but it’s not eatable. My children didn’t touch any of it. Resturant staff never smiled never seemed happy which is a shame. I tried to make a cup of tea in the morning but even struggled to find a spoon, when I did I got a dessert spoon. So I didn’t bother again. We eat out every breakfast and evening which is fine as there’s plenty of restaurants close by, but when paying for half board I didn’t expect to be paying to eat out every day, we didn’t let this ruin our holiday we had some lovely meals out, but my advice is go room only or self catering as it is a nice hotel in a great location. Staff around the pool and on reception always seemed polite enough to us. We had a late flight home as was able to use the spa to shower and change so we could enjoy our last day in the sunshine and pool. Evening entertainment was ok, some good acts on. Just sometimes a wait at the bar.

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