Alexandre Hotel Troya

“Overall a good hotel for B&B, But food and kitchen bad.”

We stayed B&B 10days in November in room 547. Our experience of this hotel was so close to 5 stars but sadly let down by the disappointing breakfast food, broken toasters and dirty cups. We did hear from other guests that the food for lunch and dinner were also poorly selected and cooked. Ou… lisää

We stayed B&B 10days in November in room 547. Our experience of this hotel was so close to 5 stars but sadly let down by the disappointing breakfast food, broken toasters and dirty cups. We did hear from other guests that the food for lunch and dinner were also poorly selected and cooked. Our shower ran cold and scolding hot in our room in the mornings which needs adjustments. The positives are the fantastic reception / bar staff, evening entertainment, cleaners and the infinity pool area. With a new modern breakfast selection and kitchen staff training, we will definitely be back next year.

vähemmän

“Wouldn’t go back”

My feedback on this hotel is similar to sentiment left by others. Went all inclusive - food is poor and not cooked properly. Cocktails basically sugar out of a machine although the spirits are fine. Some of the staff are really friendly, others nothing short of rude. The kids club is pretty not… lisää

My feedback on this hotel is similar to sentiment left by others. Went all inclusive - food is poor and not cooked properly. Cocktails basically sugar out of a machine although the spirits are fine. Some of the staff are really friendly, others nothing short of rude. The kids club is pretty not existent. The “disco” ( 3 songs ) started at 8pm for 15 minutes. That’s it. There is an indoor soft play area which is pretty basic and opens at 7.30pm - puzzling as to why so late. If you have kids this hotel has nothing for them. We also had cockroaches in our room. Oscar dealt with it professionally but this just topped off an already poor experience. We moved rooms but as you can imagine we were on pins incase there were more. Given some of this feedback is shared by other guests in other reviews I’d love to hear what the hotel plans to do differently as surely you must acknowledge there are some consistent themes?

vähemmän

“holiday 29th october 2024 not happy at all”

well where should i start the room that we were given was not what we paid we asked for amove but was told the hotel was full even when we booked up well in advance for the room was average curtains coming off the rail bin broken cups not cleaned on a daily basis and cups dont fit the coffee machi… lisää

well where should i start the room that we were given was not what we paid we asked for amove but was told the hotel was full even when we booked up well in advance for the room was average curtains coming off the rail bin broken cups not cleaned on a daily basis and cups dont fit the coffee machine leeks all over the bowl wasnt filled at all with sugar or milk what they left was from day 1of the holiday bed or sheets not changed or made as they should be the floors washed when they felt like it hair and soap and footprints on bathroom and other floors arond the room the view from the hotel was the entrance to the hotel and the room was very shaded the entertainment was very poor everything was in spanish german no englsh and if i forgt to mention we went half board basis and a superior room NOT SELF CATERING

vähemmän