Tropico Playa

“A 10/10 experience”

The perfect stay! I honestly couldn’t fault it. The rooms were clean and comfy. The food was delicious (more option for vegetarian would be good). The pool was beautiful. The staff went above and beyond, especially Ahmed, our stay would not have been the same without him.

“Perfect stay!”

The most beautiful room we have ever stayed in! We had the suite with some of the best views in the Island. Super comfortable bed. Freindly staff, pleasant food & drinks and good vibes around the pool with the beach on your doorstep. Stunning we will be back.

“Nice hotel, but opened too soon after refurbishment”

When we arrived, we paid for a room with a safe. When we got to the room there was no safe. I tried to phone reception, but the phone did not work. I went down and was asked to stay in our room until someone would come to install one. A man arrived and after spending an hour going in and out of th… lisää

When we arrived, we paid for a room with a safe. When we got to the room there was no safe. I tried to phone reception, but the phone did not work. I went down and was asked to stay in our room until someone would come to install one. A man arrived and after spending an hour going in and out of the room, and trying 2 different safes, he managed to get one working. We then found that our balcony door would not lock, so we were told to wait in the room again till someone came with a new lock. The hotel and pool areas were very nice, and the food was very good on some days, but some days not so good In the evening, the lounge bar was closed unless there was entertainment on, and then the bar would open from 9pm till 11pm, so most nights we had to drink at the pool bar on the first floor. The pool bar only had about a dozen tables with uncomfortable seats, all positioned in a small corner. If there were no seats available, we were told to take our drinks downstairs to the reception area, which was totally unsuitable. As we were getting picked up at 07.20 when leaving to come home, we asked about getting something for breakfast, as the restaurant did not open till 08.00. We were advised on the day before leaving, that some food would be left out for us, and there would also be a coffee machine on. When we came down at 06.45, the person at reception advised us that the restaurant was locked, and he was told not to let anyone in! He sympathised with us and opened the restaurant for us, but there was no food, and the coffee machine did not work. He took us outside to a patio area and switched on the coffee machine there, which was helpful as at least we got a coffee, but had to buy our breakfast at the airport. I feel the hotel has opened too soon after the refurbishment, and although the staff were very nice and helpful, we were told different things from different members of staff, so I feel that some training is badly needed, so that the staff know what is going on.

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