Kumara Serenoa By Lopesan Hotels

“Great holiday”

Me and my friend came for a 4 night stay and we couldn’t fault it. The room was clean and modern. The staff have been very helpful & have great service, they are very friendly. We arrived late at night and were provided with a packed lunch as the evening buffet had finished. The evening entertainme… lisää

Me and my friend came for a 4 night stay and we couldn’t fault it. The room was clean and modern. The staff have been very helpful & have great service, they are very friendly. We arrived late at night and were provided with a packed lunch as the evening buffet had finished. The evening entertainment is good with live music for all ages. Myself and my friend are fussy eaters, and we managed to find something to eat everyday and it was always tasty. However there are limited options for food. It has been very relaxing, we will definitely return!

vähemmän

“Defo for couples”

Such a beautiful place Not too big Wouldn’t go there with kids Not enough food choice so ate the same thing pretty much The view from the room is amazing - we got a free upgrade evening entertainment could be better and they could have a bigger space Toooooo many random cats

“Will not return”

Not one to bother with writing reviews but very disappointed in this hotel. First getting to the room the television didn’t work. Fridge hardly cold. We brought milk to make tea went of in one day. Only had coffee machine no tea . Food quit poor & never hot. They charged you to change beach towels … lisää

Not one to bother with writing reviews but very disappointed in this hotel. First getting to the room the television didn’t work. Fridge hardly cold. We brought milk to make tea went of in one day. Only had coffee machine no tea . Food quit poor & never hot. They charged you to change beach towels & for bigger lounges. The did not replace coffee pods when we ask why they said we would have to pay. Also at weekends they let local families in hotel which makes it very busy. You are served very small glasses to have soft drink. When I ask for taller glass I was told no. Some of the staff quite rude & sometimes take your dinner plates before you finish. Will not return to this hotel

vähemmän

“AI Premium is a scam!”

In general a good hotel, nice staff, good animation for children, small scaled and relaxing hotel. We booked our rooms with an Ai Premium option. Unfortunately the AI premium is totally not what is mentioned on the website of the hotel. We discussed this with the hotel manager but nothing was possi… lisää

In general a good hotel, nice staff, good animation for children, small scaled and relaxing hotel. We booked our rooms with an Ai Premium option. Unfortunately the AI premium is totally not what is mentioned on the website of the hotel. We discussed this with the hotel manager but nothing was possible to fulfill what we paid for. Not even water bottles for the room. The hotel manager said that the website will be adapted and n the coming weeks because this was a new policy. We are one month later and the drink menu is still not adapted and in line with the reality. So think twice before booking the premium option!

vähemmän