Kumara Serenoa By Lopesan Hotels

“Nice little hotel with a nice atmosphere….”

We booked with Jet2 a few weeks prior to travel and we’re expecting it to be a bit cooler than it was but we only had 1 and 1/2 cloudy days out of the 7 we were here and the temp was around the 25-26 mark . The hotel grounds were lovely with a nice calm atmosphere, a few noisy kids ( 3-10 yr olds … lisää

We booked with Jet2 a few weeks prior to travel and we’re expecting it to be a bit cooler than it was but we only had 1 and 1/2 cloudy days out of the 7 we were here and the temp was around the 25-26 mark . The hotel grounds were lovely with a nice calm atmosphere, a few noisy kids ( 3-10 yr olds ) around the pool but not too bad . It’s definitely not a hotel if you have kids , there isn’t enough to keep them entertained, a small pirate ship climbing frame and a little kids pool ( no inflatables allowed in the bigger pool so if your child isn’t a good swimmer they won’t be allowed in the bigger pool ) . The violinist and the saxophonist around the pool made a refreshing change and the bar played quite middle of the road music throughout the rest of the day . Aqua aerobics were a little boisterous but didn’t last very long and the evening singers were all quite good but variations on a middle of the road theme . The sunbeds were more than plentiful , they were of a better quality than some hotels we’ve stayed in and seemed a bit wider than the standard ones , when I asked at reception they said they were pretty full , there was no “put your towel out first thing to bag a bed “ culture as there was loads and loads spare . The rooms were modern but ours wasn’t very clean , the floor wasn’t swept/ cleaned for 3 days towels changed on request. The sofa in the room was incredibly uncomfortable but the bed was ok . The all inclusive plus was pretty good if you prefer quality alcohol over quantity although the cocktail range was fairly limited, we found the que at the bar never more than a couple of people in front of you the vast majority of the time … the food was ok , a little limited but all alright for the price . Just a couple of little niggles … there is no kettle or coffee in the room , only a nespresso machine that has 4 pods which aren’t replaced , you have to pay €10 for the safe in the room , there is no bottle water in the room either and the bar doesn’t open until 11am so no drinks between breakfast and 11am plus you have to pay €1 to replace your pool towels …. We felt this was all very poor for an all inclusive resort . kettle or coffee in the rooms , there is a nespresso machine but with only 4 pods which aren’t replenished

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“Small, well set out, clean hotel with lovely staff.”

Small, well set out, clean hotel with lovely staff. Perfect for an all inclusive break relaxing in the sun. The rooms are spotlessly clean and comfortable. We had ground floor rooms with a patio. The rooms are easily accessible and close to the pool area and restaurant/bar area. The clean pool are… lisää

Small, well set out, clean hotel with lovely staff. Perfect for an all inclusive break relaxing in the sun. The rooms are spotlessly clean and comfortable. We had ground floor rooms with a patio. The rooms are easily accessible and close to the pool area and restaurant/bar area. The clean pool area offers lots of comfortable sun beds and parasols. There are sofa beds available at an extra cost if desired. No issues with obtaining a sunbed. The photos online indicate that the pool area is larger than it is in reality but that is not an issue as it meets the needs of the guests. The restaurant area is clean and comfortable and there are options to sit inside or outside. The food was good, fresh, varied and well laid out. Lots to choose from at each meal. The local wines were perfectly good as were the beer and cocktails. The waitress/waiters and bar staff were always cheerful and efficient. They work hard throughout their shifts! This hotel works well for a range of guests: single, couples, family groups with or without children and older people. Everyone calmly holidayed together. Lots of different nationalities too. It is located next to a golf course and its an easy 45 minute walk to the main part of Maspalomas: the downside to walking is its not scenic and much of it is along the main roads - unless you trek across rocky arid terrain. There is a local free shuttle bus service which stops outside the hotel and is good for getting to Playa de Ingles and Maspalomas. There is live music each night in the bar. Above in the reception area is comfortable seating for a social evening playing cards and chatting with the live music in the background. On a couple of mornings by the pool there were performances from an electric violin and electric guitar player which was novel and well received. Sometimes the music that was played by the pool was a bit dire - it would have been better to have music rather than songs as the slow remixes just didn't work. Overall a lovely hotel with great staff. I would have given this hotel 5 stars in the review however I withheld 1 star not against the hotel but for the Serenoa group. My one bugbear was the difficulty in obtaining cold water as part of the inclusive deal. I have been to many hotels and all provide a bottle of water in the room each day and water refill stations. There was a water urn in the corner of the bar that contained lukewarm water dispensed into tiny paper cups. There was a notice attached that read -exclusively for inclusive guests - and on the water dispenser available at breakfast in the restaurant - do not refill bottles_ I do not understand how alcohol and sugary/fizzy drinks are available all day long but not water??

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“More lows than highs”

I have extremely mixed feeling about this hotel. First, let’s start with some positives… The room cleanliness was unparalleled. Wow! All the years we’ve holidayed to Maspalomas this was the cleanest room and best room service. We were so impressed. Great entertainment. We enjoyed the entertainment… lisää

I have extremely mixed feeling about this hotel. First, let’s start with some positives… The room cleanliness was unparalleled. Wow! All the years we’ve holidayed to Maspalomas this was the cleanest room and best room service. We were so impressed. Great entertainment. We enjoyed the entertainment and it was pleasingly varied. Beds were comfortable which is always a pleasure on vacation. Both the family pool and adult pools were lovely. Clean, fresh and brilliant ambient music throughout the day. Somehow they’ve found a special way of playing music that actually chills the kids out. Great for families. There were some negatives during our stay… My husband got food poisoning and so did another guest we know of. We had only eaten here under the all inclusive menu so there was no chance of it being elsewhere. I really did not enjoy the all inclusive food myself. The salad bar was great but the rest was not great compared to other places we have stayed. The twice per day snacks on the all inclusive are vile. The cheapest burgers and hot dogs in the world. Dried up ham sandwiches served at the moment of opening the snack bar which was worrying. On the plus side here we have both lost weight on this holiday. My husband especially so. The main bar always has a large queue. They really need more bar staff. What really angered me was the adults only exclusive bar. Opening hours are 11-6. Most days it did not open till 12 if we were lucky. Then the bartenders would vanish randomly for long periods. Lunch breaks are not covered so you must go to the main bar to get a drink. I asked the main bar about this and they simply shrugged it off. It’s not good when you’ve paid for an exclusive area with certain services and they are not delivering. There is an outdated rule for pool towels. You must return it to reception and pay €1 for a replacement. It was explained it was due to theft. That does not make guests feel very welcome. The hotel needs to review this. I also got accused of using a Bali bed and not paying the €10 fee when I had booked it on the app. The guy was so rude. I proved I had a booking confirmation and did email the reception. The reception was very apologetic and pleasant so it’s not really fair to hold this against the hotel. I sent some of my concerns to the Lopesan Facebook page for assistance as their chat feature on their website would not work. I have heard nothing back. This was before the food poisoning so now I have given up on assistance. Also, we paid for All Inclusive Premium. If you do the same be sure to state the brand name of the drink you want or you will get the house version and it’s not great. We have stayed at Lopesan hotels in Maspalomas a few times. They are normally incredible. Sadly the Kumara Serenoa is falling short. If I was to diagnose the issue I’d say it’s due to budget issues and not enough staff. It’s impacting the brand name so Lopesan needs to dig deep and put more staff on. The bar and restaurant staff look far too overworked and it affects service levels. Sadly I would not stay again all inclusive or eat here at all. We may consider staying here room only due to the lovely pools, atmosphere, cleanliness and location. Lopesan need to manage this better.

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