Hard Rock Hotel Marbella

“Great hotel but a few things let’s it down”

Me and my wife are on our last day of our stay at this hotel and I feel there is no better time than to write a review than whilst I’m sitting by the pool enjoying a drink and listening to the amazing DJ they have working the main Pool. So why the average rating I hear you ask? Well, the drin... lisää

Me and my wife are on our last day of our stay at this hotel and I feel there is no better time than to write a review than whilst I’m sitting by the pool enjoying a drink and listening to the amazing DJ they have working the main Pool. So why the average rating I hear you ask? Well, the drinks service around the pool is a joke! Unless you are on a €200 a day bed the waiters just ignore you. You try to go to the bar and the bar staff tell you that you can only order via a waiter. I Eve tipped a waiter €10 on the first day hoping he would return to my lounger for drinks orders throughout the day….perhaps I should have tipped more!!! Moving on to the rooms, they are clean and everything you want apart from the annoying air conditioning settings which mean that the unit will continuously cut off throughout the night and kick in again as the temperature rises. So you go through this constant cycle of being nice and cool to sweating throughout the night. Hotel buffet is amazing though and I really rate this. I highly recommend staying half board and eating at the hotel. The food and service is 5 star! Lastly, the security guys seem to have a chip on their shoulder. They walk around with aggressive faces and lack basic manors. It’s like they are on high alert for a terror threat. Just relax, and if your services are needed then off course switch over to action mode and react. But when there is no problem try and smile and blend in with the happy atmosphere that this hotel offers.

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“Nice hotel BUT my handbag was STOLEN from our room.”

BEWARE. Nice hotel, staff were great and welcoming. BUT, we stayed for just two nights and upon packing to check out I discovered my YSL bag with my wallet was missing and so was my friends Gucci belt and Gucci prescription sunglasses were also gone. No-one else had access to room, only the clean... lisää

BEWARE. Nice hotel, staff were great and welcoming. BUT, we stayed for just two nights and upon packing to check out I discovered my YSL bag with my wallet was missing and so was my friends Gucci belt and Gucci prescription sunglasses were also gone. No-one else had access to room, only the cleaning staff and maybe maintenance team to fix the TV. Luckily we locked our passports in the safe. Hard Rock emailed to express their 'deep concern' etc but nothing back. Just lock everything that you possibly can in the safe. NB our laptops were not stolen. It's left a bitter taste, we should be kept safe and we weren't. We won't be returning.

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