Hard Rock Hotel Marbella

“Super cool hotel”

Great hotel in walking distance from Porto Banus. Very cool pools and rooms with balconies overlooking the fun. Parking was limited and no valet parking which is no problem but good to know when you pitch up. Great outdoor areas for relaxing

“Lovely stay - our third visit this year”

This was our third visit to the Hard Rock, Marbella this year. The hotel remains as well maintained as previously. Rooms are lovely, well appointed and very clean. We had breakfast which was plentiful and delicious. The bar staff were really helpful and there was a live band on the Saturday night… lisää

This was our third visit to the Hard Rock, Marbella this year. The hotel remains as well maintained as previously. Rooms are lovely, well appointed and very clean. We had breakfast which was plentiful and delicious. The bar staff were really helpful and there was a live band on the Saturday night, which were fab. Our only complaint was that we were charged €5 for one game of pool! Previously the pool table had been free (but we had to leave a deposit). I left the €5, which I thought was a deposit. When I returned to get the money returned, they advised the pool table was now chargeable. I totally understand them charging a euro or two, but five euros is a complete rip off for one game. Please review this policy Hard Rock! Victoria

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“Great hotel but read up on the useful tips”

We stayed for 5 nights and we really liked the hotel. On arrival the check in was very slow, one person on the desk and 3 people also waiting. We were asked to leave a deposit which we had read on TripAdvisor that guests were not being refunded at the end of their stay but I can gladly say this was… lisää

We stayed for 5 nights and we really liked the hotel. On arrival the check in was very slow, one person on the desk and 3 people also waiting. We were asked to leave a deposit which we had read on TripAdvisor that guests were not being refunded at the end of their stay but I can gladly say this was not the case. We were asked if we wanted a double or twin beds we wanted a double when we arrived at the room it was 2singles we had been been on our feet all day so didn’t bother going back down. The room was overlooking a very busy road which meant we couldn’t sit out there it was so noisy so my advice is ask for a pool view when checking in. The sliding doors shut out any noise so that wasn’t a problem. Breakfast was good lots of options. The pools were lovely but the water was very cold I’m sure in the summer that would be welcomed! Overall we enjoyed our stay and loved all the memorabilia and maybe wouldn’t stay at that hotel again but would go to other hard rock hotels.

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“It's a nice hotel but I'm not convinced I'd come back”

This hotel makes an excellent adults only entertainment complex. While I didn't have the best time here, I want to provide a balanced review. * It is a large hotel and after you've checked in you can use your room key to get in the side door that leads to a bunch of shops/mini restaurants or back … lisää

This hotel makes an excellent adults only entertainment complex. While I didn't have the best time here, I want to provide a balanced review. * It is a large hotel and after you've checked in you can use your room key to get in the side door that leads to a bunch of shops/mini restaurants or back door from the casino * Speaking of the room key, they do not give you a card instead you get a wrist band - so there's no chance of leaving it by mistake in the room and you can just take it in the pool so you don't need to leave your key on poolside. * There is a very large pool and sunbathing area on the ground floor and this is used to host pool parties during the Summer months with loud music, live DJs, decor and a foam machine * There is an upstairs pool and bathing area, which is strictly for hotel guests only * The pool was clean and had no taste to it (eg of salt or chlorine) * I was "half board" and the breakfast and dinners were quite decent, both were a buffet format with wide variety * They have a bell-boy to assist with the luggage, etc * They have a shop that sells flip-flops, branded souvenirs and t-shirts etc Despite all of this my visit to this hotel did not go smoothly. * The room I was put in had a smoke/fire detector above the bed and every ~30 seconds a green light flashes from it * The same room had a toilet that kept re-filling every minute for no reason at all, between both of these things I was kept awake for most of the night on my first nights stay * All of the rooms have a balcony, with a pair of (cavity) sliding doors, they are supposed to not be openable from the outside but this specific room only 1 of the doors locked - I grant you someone would have to scale the building to get access to your room but that's not the point, these doors should lock * Although the hotel was fully booked on my first night I phoned reception several times about the light and toilet - I was told that there are no other rooms although eventually around 3AM they found me another room (although it was a downgrade). I asked about earplugs, the reception person said "maybe" * They put me in a downgraded room which provided the nights sleep, although I wasn't refreshed the next day. I obviously wanted to be put back into one of the same standard of room that I had paid for. I had to chase this several times although this was eventually fulfilled. I want to note the other 2 rooms I stayed in the balcony doors did lock properly * All of this has been made worse by the fact that each time I have dealt with reception, including my check in, it had been busy - even if fully staffed. I had a wait to check in, a wait to get my sleep-able first night room, a wait (more than once) to find out what was going on with getting the room I paid for, and when the replacement key didn't work another wait to speak to someone * The room I finally stayed in, one of the adjacent rooms had a party every night until 5AM. The rooms are advertised on lastminute as "fully sound proofed" despite this I could hear all the music and interactions from the room next door as well as people coming and going at all hours during the night with the doors slamming, I phone reception and asked if they had earplugs, I was told no and just got some myself the next day from the pharmacy nearby. Security visited several times through the night to ask the guests in whatever room to keep the noise down, suggests others had complained as well. Obviously I appreciate the hotel is not responsible for the behaviour of its guests. * In every single room I stayed in (3 rooms in total) there were 2 single beds pushed together. The rooms are advertised as a double room and the photos on lastminute as well as this site all suggest it is a double bed * I note that while I was dealing with the room saga, another customer was in reception complaining about the fact that the rooms had 2 single beds On balance this is a really great venue with casino, large pool with parties and music. It has a shop with good staff, and immediately outside the front door there is a mini-supermarket and Amazon locker point if you are planning a "functional" holiday. It is also 7 minute walk from a decent hard-core gym. I had a 4 night stay and 2 of those nights had the worst night sleep ever, this was far from a relaxing and quite a stressful holiday. I was exhausted when I got back home. If and when I return to Marbella, I would likely stay in one of the other hotels but I would come to this hotel on the eve of it's pool party in the hope that I can pay on the door for access to the pool party. Given the sound proof issues and the deal with the 2 beds pushed together I wouldn't feel justified to spend hard earned money on a nights stay here. *EDIT 2024* I came back to this hotel a year later and was deliberately careful not to put all my eggs in the same basket - I came here for 3 days and checked out and went elsewhere - I had planned this in advance. I'm glad I did. * The hotel still uses a wristband door entry system which is great! * The room I was in was at the end of the corridor and despite this could still be woken up by chairs being dragged in the adjacent room and doors slamming. * Given the epic-ness of the pool party last year this is the reason I came back here and to be quite frank was disappointed - perhaps I came on the wrong day(s) but found the pool party experience "lacklustre" compared to last year. Given the location and given the good points about this hotel, I will still go back next year but I will once again split my stay and finish my holiday elsewhere, where I know I can have a calmer and more reliable experience.

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