Ona Mar Menor – The Residence

“Great Resort spoilt by Rude poor Customer facing staff!!”

Fantastic resort with nice bars and superb golf course, very neat and tidy. However the staff in the golf reception, bars and restaurants ALL need lessons in customer service, they would rather talk to each other than give you a smiling customer friendly service, I have been involved in customer fa… lisää

Fantastic resort with nice bars and superb golf course, very neat and tidy. However the staff in the golf reception, bars and restaurants ALL need lessons in customer service, they would rather talk to each other than give you a smiling customer friendly service, I have been involved in customer facing roles in all my 45 years working and the service hear needs to be addressed as it is spoiling the whole experience of stopping there.

vähemmän

“A very good resort to base yourself at. Excellent value.”

Second visit to the property. This is ideal for the transient visitor if you need a base for activities, such as golf. Sufficient facilities on-site that if you want to stay for a day on-site, there are plenty of activities. Well supported by adjacent bars and restaurants. Have seen some resorts wh… lisää

Second visit to the property. This is ideal for the transient visitor if you need a base for activities, such as golf. Sufficient facilities on-site that if you want to stay for a day on-site, there are plenty of activities. Well supported by adjacent bars and restaurants. Have seen some resorts which are isolated. Residencies are clean and comfortable.

vähemmän

“Yearly golfing trip”

Can’t fault the accommodations at the residences the apartments are well looked after and all you need for a relaxing day after a round of golf with the luxury of a pool just outside your door and bars and restaurants only a short walk away

“Great location but not as advertised”

Great location but the units were so poorly marked, even the locals couldn’t help find the correct one. Door locks need updating. The KEY lock didn’t always work. Advertised same amenities as the Hotel, however we couldn’t access the pool/hot tub/gym. Only for Hotel guests, not the Residence gue… lisää

Great location but the units were so poorly marked, even the locals couldn’t help find the correct one. Door locks need updating. The KEY lock didn’t always work. Advertised same amenities as the Hotel, however we couldn’t access the pool/hot tub/gym. Only for Hotel guests, not the Residence guests. The pool for the Residences was closed upon arrival. Opened 2 days later. No pool towels supplied. Hotel reception regarding this was rude. Unit was clean but had no working phone or available electrical adapters. Check-in was at the Hotel but they washed their hands of any requests or concerns.

vähemmän