Bahia Principe Grand La Romana

“Love Bahia”

The experience was wonderful. The staff was my favorite part if I were to talk about the service provided. From check-in to housekeeping just about everyone. Jeffery and his team from entertainment. Marvelous experience. Five stars. Please think about interchanging staff so that they can come to Ja… lisää

The experience was wonderful. The staff was my favorite part if I were to talk about the service provided. From check-in to housekeeping just about everyone. Jeffery and his team from entertainment. Marvelous experience. Five stars. Please think about interchanging staff so that they can come to Jamaica so I can show them a good time too. The Mclean's

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“AMAZING!!!!!!!!”

What a fabulous holiday, I wanted to rip my passport up and stay, my partner who has now become my fiance while on holiday (great location for a proposal), also celebrated her birthday while on holiday, bottle of champagne waiting on arrival and happy birthday sign on door was above and beyond what… lisää

What a fabulous holiday, I wanted to rip my passport up and stay, my partner who has now become my fiance while on holiday (great location for a proposal), also celebrated her birthday while on holiday, bottle of champagne waiting on arrival and happy birthday sign on door was above and beyond what I thought may happen, all I can say is if you are looking at this holiday book immediately, I have a friend who has booked for next year to same place,

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“Needs improvement, disappointing experience.”

I stayed at the resort for 2 weeks with my wife and my daughter aged 17. Reception- check in was efficient, staff spoke good English, they were very helpful and polite throughout our stay. The bell boys can help with everything from delivering your luggage to the room to helping you find a working… lisää

I stayed at the resort for 2 weeks with my wife and my daughter aged 17. Reception- check in was efficient, staff spoke good English, they were very helpful and polite throughout our stay. The bell boys can help with everything from delivering your luggage to the room to helping you find a working ATM. Room- the room was spacious, clean and we had a ground floor garden view room with a lovely terrace. The rooms were looking a bit tired and needed a revamp, but we're ok, we've certainly had worse. The maid was lovely and did a great job every day. TUI rep - was very helpful, but as he worked alone was constantly having to juggle his time between families, and you'd have to wait quite a while to see him. He worked very hard, but could do with some help. Restaurant - we tried the Gourmet and Italian restaurants in addition to the main restaurant. The food was always good and kept hot. There was plenty of variety in the main restaurant for all nationalities. General - this is predominantly a Latin American hotel, I'd say 75% of guests are Hispanic, there were a few north Americans, very few British and Europeans mainly consisting of French. The service at the main restaurant and lobby bar was very "hit and miss". Sometimes the table would be set properly and you were offered drinks, other times you weren't. One night I had to ask a chef for a bread knife, he asked me to wait 2 minutes, I gave up after 10 mins. There doesn't seem to be any system to it, no consistency, no one appears to be in charge. Whilst there are some lovely hard working staff, others couldn't care less, and lack initiative for even basic tasks e.g instead of waiting to be instructed to serve someone, if you can see someone needing service why not just serve them? There was another incident when a waitress asked my wife something and she replied "yes please" , then the waitress, thinking she was out of earshot kept repeating this in a mocking tone. Having said this they really made a big effort with themed food displays at Halloween. One night at the bar there were only 2 staff working, and as it got really busy once the entertainment finished, they were totally overwhelmed. They worked very hard, but quickly lost track of who was to be served next, this led to tension and people demanding service believing they were next. We quickly worked out that if you speak Spanish you receive a totally different experience to those that don't. I question did the people who left reviews praising the service, how many tipped in advance and how many spoke Spanish? It was blatant what was going on. We're always polite, friendly and respectful, and it cost a lot of money to get there, therefore it's not unreasonable to expect decent service. We do tip to thank staff for good service received, but I fail to see why I should tip to be assured to efficient service I've already paid for. We also try to speak Spanish when we can. Please "read between the lines" when reading the positive reviews as the tipping and speaking Spanish can really influence your experience, however it also depends on your previous experience and mine is a subjective one. We've been to other Spanish speaking countries i.e Cuba and Mexico, and never experienced discrimination like this. Although the holiday was the relaxing break we needed, we won't be returning, due to the issues mentioned.

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