Grand Mercure Puka Park Resort

“Going the extra mile/kilometer”

My husband and I are currently staying here as part of a 20th Anniversary trip to NZ. We are from the US and just beginning a 20 day self drive tour of the country. First off, the country is beautiful, even in the winter. The hotel was well marked and extremely welcoming and accommodating as soon a… lisää

My husband and I are currently staying here as part of a 20th Anniversary trip to NZ. We are from the US and just beginning a 20 day self drive tour of the country. First off, the country is beautiful, even in the winter. The hotel was well marked and extremely welcoming and accommodating as soon as we walked through the door. Unfortunately, on the second day of our stay, we got a flat tire nearly an hour from our hotel. We were able to put the spare on and drive to the next town, but it was clear we should stop driving on the spare when got there. The hotel sent a shuttle for us even though it was after dark and we were 30 minutes away. Simon, the young man who picked us up, really tried to brighten our spirits with pleasant conversation. When we arrived back, tired and forlorn, they took really good care of us and tried to help in every way possible. Luke, at reception, fielded calls from the auto shop for us and even searched busses for us should we need one to make it to our next destination. While I hope to be on my way to my next destination later today, if I have to stay another day day, there is no place I'd rather be.

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“Highly recommend this hotel”

This hotel is amazing, we were part of a tour and had only one night here, wish we could have stayed longer. It’s like being in a jungle, lovely spacious rooms and balcony, bathroom was very modern too. Beds comfortable. Staff were friendly and efficient, they have a shuttle to get you to and from … lisää

This hotel is amazing, we were part of a tour and had only one night here, wish we could have stayed longer. It’s like being in a jungle, lovely spacious rooms and balcony, bathroom was very modern too. Beds comfortable. Staff were friendly and efficient, they have a shuttle to get you to and from your room to restaurant, save your legs up-hill. Restaurant had amazing food, good choice, I had the Salmon, definitely recommend. It was pouring of rain when we arrived late afternoon, and we had to leave after breakfast on our tour, but wish we could have stayed longer. Thankyou for a great stay.

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“Ok with room for improvement”

Ok. Location not bad. Service average and some new staff being trained. Reception staff were very good. Hotel needs some investment. Rooms ok. Breakfast and dinner with room to improve. Would look at other options before booking this hotel again

“Good in parts”

The setting is very good, with private cabins set in the bush around a central restaurant and bar area, the rooms are well appointed and clean. The staff were all friendly and helpful. It would have got 4-5 stars, but the pillows in the rooms were terribly uncomfortable, and the food was distinct… lisää

The setting is very good, with private cabins set in the bush around a central restaurant and bar area, the rooms are well appointed and clean. The staff were all friendly and helpful. It would have got 4-5 stars, but the pillows in the rooms were terribly uncomfortable, and the food was distinctly ordinary for the price. We only ate in the restaurant on the first night of a three night stay.

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