Distinction Palmerston North Hotel & Conference Centre

“Great service from wonderful staff.”

The staff are wonderful; friendly, attentive, competent, the best! Yes, it is not a sparkling new building but the kai is delicious, the linen fresh, the pillows just right. We were here for 3 long hard days of work, but we have been treated with such care and attention. Definitely made the days… lisää

The staff are wonderful; friendly, attentive, competent, the best! Yes, it is not a sparkling new building but the kai is delicious, the linen fresh, the pillows just right. We were here for 3 long hard days of work, but we have been treated with such care and attention. Definitely made the days easier.

vähemmän

“One bad experience upon checkin but otherwise perfect.”

It was conveniently located, bed was comfy, the hotel has all you need. The staff are mostly incredibley friendly and helpful. Only bad thing was When I checked in at 9:30 pm, the man who served me was incredibly rude. Didn't greet me or say a single word. I had showed him my ID and he didn't even… lisää

It was conveniently located, bed was comfy, the hotel has all you need. The staff are mostly incredibley friendly and helpful. Only bad thing was When I checked in at 9:30 pm, the man who served me was incredibly rude. Didn't greet me or say a single word. I had showed him my ID and he didn't even look at it. Then he abruptly threw my room card on the counter. I apologised for being slightly later than I was expecting due to flight delays and he made a grunting noise. When I asked if he would like me to pay at check in he grunted again and was incredibly condescending about me asking. I was concerned that this was setting the tone for my stay but it was the only bad thing. I hope that man is ok and I was sorry he seemed to be having a bad night.

vähemmän

“They came to the party the morning after”

It was a disappointment upon check in, the room was cold, squeeky floors, the air conditioning wasn't working, the unattractive room wasn't really worth for the $330 including breakfast per night. We wanted out but won't be refunded. They offered another room, worst, air con was blowing cold air an… lisää

It was a disappointment upon check in, the room was cold, squeeky floors, the air conditioning wasn't working, the unattractive room wasn't really worth for the $330 including breakfast per night. We wanted out but won't be refunded. They offered another room, worst, air con was blowing cold air and small. Both rooms were clean, redeeming qualities. We took room 1 and they gave us an oil heater. I complained the following morning due to lack of sleep and managed to change to another room, far better. They should have changed it to a better room upon check in. The morning staff was better with their customer service and upon check out has offered us a free coffee.

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