Sonesta Select Boston Woburn Burlington

“When did ownership stop caring?”

Mixed bag: bed reasonably comfortable, adequate storage, plumbing worked; staff was generally okay, unit was clean. Now the negatives: a) serious deferred maintenance (bathroom sink propped up by unfinished two-by-four); wood framing sink showed obvious wear; in lobby/sitting area, the vinyl cove… lisää

Mixed bag: bed reasonably comfortable, adequate storage, plumbing worked; staff was generally okay, unit was clean. Now the negatives: a) serious deferred maintenance (bathroom sink propped up by unfinished two-by-four); wood framing sink showed obvious wear; in lobby/sitting area, the vinyl covers had been completely worn through (contrary to the pictures); chair in unit had vinyl seat worn through; b) ice machine on first floor broken; c) computer for customers out of service; d) at breakfast, out of yogurt by 10 a.m. one day, out by 8:30 a.m. (or earlier) the next. Customer requested butter for waffle, was told there was no butter. Ratings seem far too favorable based upon what we experienced. Property sorely needs major rehabilitation.

vähemmän

“Front Desk Staff Very Accommodating. Rooms need upgrading.”

The gal on the front desk was very accommodating and couldn’t be more helpful. Location was good, not far from the off ramp. Rooms were a good size and the breakfast was okay although there wasn’t a piece of fruit to be found. This hotel, especially the rooms need updating with furniture having tea… lisää

The gal on the front desk was very accommodating and couldn’t be more helpful. Location was good, not far from the off ramp. Rooms were a good size and the breakfast was okay although there wasn’t a piece of fruit to be found. This hotel, especially the rooms need updating with furniture having tears or badly worn, and sagging sofa cushions. All business centre machines were out of order, and some ice machines as well. It was fairly clean but I wouldn’t say immaculate by any stretch of the imagination.

vähemmän

“3 night stay just okay”

Nice location, generally pretty clean, decent breakfast, relatively new property, friendly staff, junior suite decent size Faulty bathtub water selector (leaking) burnt light bulb in entrance, fridge needed to be re-started to get working, Q-Tip left behind near bed, exit door from staircase slams… lisää

Nice location, generally pretty clean, decent breakfast, relatively new property, friendly staff, junior suite decent size Faulty bathtub water selector (leaking) burnt light bulb in entrance, fridge needed to be re-started to get working, Q-Tip left behind near bed, exit door from staircase slams shut making a lot of noise

vähemmän