Hilton Woburn

“Nice hotel l will stay there again. Agents and room attendance need to step up there game.”

I have never stayed in Boston. This was my first time because a friend of mine was in one of Boston hospital. This hotel was selected for me by another hotel because they were sold out. It is a nice hotel. I like the way it was designed. Even though could use a good cleaning. When l checked in th… lisää

I have never stayed in Boston. This was my first time because a friend of mine was in one of Boston hospital. This hotel was selected for me by another hotel because they were sold out. It is a nice hotel. I like the way it was designed. Even though could use a good cleaning. When l checked in the front desk agent ask for $250 holding fee. I ask for what reason. He said incase l made charges it will cover them. I never heard of such requests as l am the manager of hotel. If l wanted anything. I just charge it to the room. I felt a sense of discrimination. Even though he was the same color. I get to my wife uses the bathroom and the toilet will not flush. I call the front desk that said they will send the maintenance man to unstuff the toilet. I requested a room change. They agent said they don't have a room. Once l said let me speak to her supervisor. She then found me a room. Upon checking out the night auditor just requested my keys to the room. No mention of how l which to receive my final statement. I had to call and request they send my statement to my email. The room attendance were very short coming. I wonder if their supervisor followed up on there room cleaning. Having to come back for a day out. Only to find the same cloth that my wife used to clean of her makeup was still on the shower door. Because they will not leave the makeup remover once they cleaned the room. Over all it was nice hotel.

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