Hampton Inn & Suites Tampa - Wesley Chapel

“Fire at night!!”

We stayed there for three nights as part of our vacation . The room was clean and wide enough for us all ( a family of six). The problems started at night. At 3 a.m. the fire alarm went off, and we needed to leave the room since something burnt in the main office. All the hotel guests went outside… lisää

We stayed there for three nights as part of our vacation . The room was clean and wide enough for us all ( a family of six). The problems started at night. At 3 a.m. the fire alarm went off, and we needed to leave the room since something burnt in the main office. All the hotel guests went outside and waited for at least an hour and a half until the Fire Department put an end to it. It never happened to us before, but we understand that things like that happen. The problem was that nothing was offered to us standing outside in the middle of the night ( not even water) until my wife suggested it. No snack was offered, not even a fruit, even though the manager came in and out of the hotel freely. By 5:30 a.m. it was all cleared, and we went back to our room. We went back to sleep, and since we did not sleep well, we woke up late. In a weird way, there was no accommodation of the breakfast hours, and if you slept late because of the fire , you lost it! I was trying to talk to the manager, but somehow, she was always too busy to talk to me ( "Send her an email..."). When I asked for some kind of compensation for the crazy night, I was told ( at the beginning) that it was "a natural disaster"(?) and I am not entitled to any. It took me two days, and three tries to speak to the manager ( did not succeed) in order to get some kind of compensation. It should not be the case!!! There is a lot of customer service 101 to learn in that hotel. If you want that hotel, I hope there will be no fire!

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