Hilton Garden Inn Houston Clear Lake NASA

“Excellent Experience”

After 2 days mediocre stay at Home2Home next door, we followed the Trip Advisor reviews and crossed the parking lot to Hilton Garden Inn. Unfortunately our purpose for the stays was to be close to a hospital for my wife's Mom with unknown number of nights in a hotel. We stayed a total of 4 nights... lisää

After 2 days mediocre stay at Home2Home next door, we followed the Trip Advisor reviews and crossed the parking lot to Hilton Garden Inn. Unfortunately our purpose for the stays was to be close to a hospital for my wife's Mom with unknown number of nights in a hotel. We stayed a total of 4 nights in the Garden Inn which did not disappoint. I booked the stays in a King room online using Hilton Points. From check in until check out the front desk staff in the morning, afternoon and night were excellent, friendly, accommodating and caring. Certainly an A+ rating. Our room on the 4th floor was large, clean, and all utilities/plumbing in working order. Instant hot water for the comfortable shower, nice amenities, plenty of soft towels. The bed was comfortable with good sheets, blankets and pillows. Room cleaning was prompt when asked and very thorough and kind. We ate breakfast most mornings and enjoyed an order off the menu, delivered hot, tasty and enjoyable. The different servers were friendly and professional. One night we used the friendly bar staff service and enjoyed nicely concocted drinks. The hotel recently received a makeover in public areas, leaving a nice fresh paint smell; bright lighting, comfortable public area chairs, sofas, tables. They are working on the exterior although we never were disturbed. I had read some older reviews on Trip Advisor and Yelp that weren't too kind...don't believe any of them. We are global Hilton users, and this property is excellent for the Garden Inn line of hotels.

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“Clean and Comfortable”

The hotel is comfortable, clean, updated, and convenient to the Space Center, which was the reason for our visit. We didn’t eat on site, so I can’t comment on that. My only complaint is the pillows, which were atrocious! Also, the “do not disturb” sign was missing, so I asked at the front desk fo... lisää

The hotel is comfortable, clean, updated, and convenient to the Space Center, which was the reason for our visit. We didn’t eat on site, so I can’t comment on that. My only complaint is the pillows, which were atrocious! Also, the “do not disturb” sign was missing, so I asked at the front desk for one and they didn’t have one. I requested no housekeeping that day, but the message didn’t get to the housekeeper.

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“Be prepared”

Front desk did not have quarters for the laundry machines in 2 days I stayed. Breakfast not included. Have a bar and small lounge area but was closed on a Sunday. FOOTBALL DAY!!! Had to go to Buffalo Wild Wings. Staff was friendly though. Manager or Supervisor has to be up to date on these matter... lisää

Front desk did not have quarters for the laundry machines in 2 days I stayed. Breakfast not included. Have a bar and small lounge area but was closed on a Sunday. FOOTBALL DAY!!! Had to go to Buffalo Wild Wings. Staff was friendly though. Manager or Supervisor has to be up to date on these matters. Hilton is a very respected and preferred Hotels of mine and others. Webster is growing. Keep up the good work so we can visit again.

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