Hotel Zena Washington DC, a Viceroy Urban Retreat

“Hotel Zena - Z Place to Be!”

This is a definite gem in the line up of hotels in the DC area - the Figleaf restaurant and bar (where the amazing Keyko looked after me!) serves the perfect sized not quite snack but not a full meal for the jetlagged tummy as well as really unique cocktails. The hotel itself is perfectly situate… lisää

This is a definite gem in the line up of hotels in the DC area - the Figleaf restaurant and bar (where the amazing Keyko looked after me!) serves the perfect sized not quite snack but not a full meal for the jetlagged tummy as well as really unique cocktails. The hotel itself is perfectly situated on 14th and Massachusetts - which makes the key features and districts highly walkable. The hotel environment is decorative, with some great thought starters in the lobby. The rooms are on the functional rather than lavish side, but the shower stalls are large, plenty of towels and very soft beds. My other critical business-facing need: lots of USB points; was really well satisfied and I really couldn't recommend this hotel and the environment within the lobby & restaurant areas highly enough! For the out of town business traveller looking for somewhere to recharge, change and go again, as well as touristy types - you cannot go wrong here.

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“Lovely hotel.”

What a lovely hotel - made extra lovely by David Wyatt, Front Office Manager. Our travel agent had booked us into a small ‘double’ room. We spent just the one night in this room, which was quiet but super small, with the tiniest bed ever. Next morning (with 3 more nights to go) we spoke to David… lisää

What a lovely hotel - made extra lovely by David Wyatt, Front Office Manager. Our travel agent had booked us into a small ‘double’ room. We spent just the one night in this room, which was quiet but super small, with the tiniest bed ever. Next morning (with 3 more nights to go) we spoke to David and asked if we could (for a fee) be upgraded. Boy did he come through with the loveliest room ever on the 6th floor. Super quirky with some great artwork we loved our upgraded room with a view. The hotel is very conveniently located, and easy walk from Franklin Square metro (we took the Silver line train from the airport). Washington seemed very safe for me and I was happy to walk around even on my own. It’s a good hotel that I would be happy to stay in again.

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“Decent Location, Good Service, Bad Food and Drinks”

Our overall stay was decent, but there were things that could’ve been better. I’ll explain both the good and the bad. The Good: Clean Friendly staff Cute decor Semi-close to things. A short Uber ride from most attractions The Bad: The pool Food Drinks Frivolous charges We are local (MD), b… lisää

Our overall stay was decent, but there were things that could’ve been better. I’ll explain both the good and the bad. The Good: Clean Friendly staff Cute decor Semi-close to things. A short Uber ride from most attractions The Bad: The pool Food Drinks Frivolous charges We are local (MD), but decided to head to DC to celebrate a birthday. The valet parking was a nightmare. The actual valet employee was kind, and it wasn’t his fault. He was working by himself. The hotel is at a busy corner, so you feel in the way while trying to park. We arrived about 30 mins ahead of check in and Ezekiel went to make sure a room was available. He was most helpful. They also give you unlimited cans of water which was nice. The hotel decor is very modern. The vibe is nice. The room was nice. We got a corner room with plenty of windows and natural light. They were able to accommodate a last minute decision to stay an extra night which was great. The pool is smaller than I expected, but was ok. It closed early on our first night due to a private event. If the pool is important to you, make sure you check ahead of time. The was some sort of cheerleading competition, so there were a bunch of kids splashing. (not the hotels fault) The drinks were poorly made and expensive. A margarita is the easiest thing to execute. The breakfast was disgusting! It also is hard to place an order. You have to do it online and the site isn’t user friendly, and I’m tech savvy. They got our order wrong and took almost an hour to bring the correct order. They said they’d comp the meal, but didn’t initially. Not a Part of My Rating: I received the final bill the same evening after checkout. It included that awful breakfast and also a smoking charge. We are not smokers, so I was confused. There’s also signage everywhere about the smoke detectors being able to detect everything! I looked more closely and it was the wrong room number. I contacted them and they removed the breakfast charge and sent me a new document with my room number and the hours in which “smoking”had occurred. I disputed via email. The times in which smoking happened, we could prove that we were outside waiting for an Uber. We also used a candle (we were there for a romantic bday), so I thought that could be the issue. The manager said since a candle is combustible, the charge still stands. Even though, the paper they sent and their website define smoking as vapes, cigarettes etc. The manager sat behind his desk and made up rules as he went along. What a charmer!

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