Homewood Suites by Hilton Detroit Troy

“PASSABLE”

While the staff is nice and very friendly, my room had peeling wallpaper, a desk that, if I attempted to open the drawer, the wood pulled off. Out of date in all respects... fabrics from the 70s or 80s I think, and beneath the bed coverlet was some sort of pad that used to have pockets for the b... lisää

While the staff is nice and very friendly, my room had peeling wallpaper, a desk that, if I attempted to open the drawer, the wood pulled off. Out of date in all respects... fabrics from the 70s or 80s I think, and beneath the bed coverlet was some sort of pad that used to have pockets for the bottom corners of the mattress, but which was ripped... so in essence I slept with a ripped mattress pad as my blanket. I was frankly shocked given the "discounted" room rate was $170+ per night. Don't know if Hilton owns, operates, or just is affiliated with this place, but I had the same experience in Pittsburgh. Someone needs to step up their game and stop the online "hype" and misleading pictures. During my stay, a 4-man crew came in and changed every lightbulb... part of the "modernization." They were nice, no problem there... I'm glad, since two lamps hadn't been working... The kitchen had 2 sets of silverware and other necessary items... (along with a beer cap in the silverware drawer and a mounted plastic paper towel holder that wouldn't hold the paper roll.... Would not stay here again and would not recommend. Very dissappointed, and if I hadn't needed the location for convenience (and Hilton Honors points), I would've checked out after the first night.

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“Room and hotel are dirty”

Arrived to our room late after midnight. Floors in the room were dirty. Spills on the kitchen floor were not cleaned. There were crumbs under the kitchen table and under the cabinets. Bathroom floors had dust and hair in the corners and the shower curtain had mildew. Floors in exercise room we... lisää

Arrived to our room late after midnight. Floors in the room were dirty. Spills on the kitchen floor were not cleaned. There were crumbs under the kitchen table and under the cabinets. Bathroom floors had dust and hair in the corners and the shower curtain had mildew. Floors in exercise room were dusty as well. Lobby bathroom floors were not clean either. They obviously have a house cleaning issue. Jason was polite and told me he was head of housekeeping for the day and he came and vacuumed the crumbs and bathroom floor and changed the shower curtain. The kitchen floor was not addressed . The beds and bedding are comfortable. The breakfast is adequate. I did mention the exercise room dirt to him but that wasn't cleaned. Breakfast tables were not clean when we came down to eat. I would not stay here again.

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“Problems for the price.”

The staff was friendly and helpful. The pool was way too warm, warmer than bath water and the bottom was worn to the point it looks dirty. The coffee in the lobby at 5:15 AM was lukewarm. The tube drained very slow. The room was nice, full refrigerator including a freezer compartment. Separate... lisää

The staff was friendly and helpful. The pool was way too warm, warmer than bath water and the bottom was worn to the point it looks dirty. The coffee in the lobby at 5:15 AM was lukewarm. The tube drained very slow. The room was nice, full refrigerator including a freezer compartment. Separate sitting room was available.

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