Hilton Garden Inn Lakewood

“Great staff at a decent hotel.”

The hotel is adequate. However, the employees are amazing! One gave us a fabulous recommendation for the Rainbow Diner. There weren't enough people in the evening, yet the person tending bar (among other tasks) always managed to get us the drinks we needed. (We were visiting difficult family.) I re… lisää

The hotel is adequate. However, the employees are amazing! One gave us a fabulous recommendation for the Rainbow Diner. There weren't enough people in the evening, yet the person tending bar (among other tasks) always managed to get us the drinks we needed. (We were visiting difficult family.) I really appreciate great staff.

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“Good but not great”

My husband and I stayed here for four nights for a wedding and while we were here at the pool heater broke down and was not fixed so we didn’t go into the pool or hot tub because the hot tub was also cold. The coffee machine that was in the lobby to seemed be broken for the four days we were there… lisää

My husband and I stayed here for four nights for a wedding and while we were here at the pool heater broke down and was not fixed so we didn’t go into the pool or hot tub because the hot tub was also cold. The coffee machine that was in the lobby to seemed be broken for the four days we were there. Although the front staff always got me a coffee from the kitchen, which was very nice and they didn’t charge me. The breakfast buffet is a little bit underwhelming and the first time we had breakfast, no one came to bring us coffee for 20 minutes. It seems like the server and the chef were arguing in the kitchen. When we had breakfast this morning on the day, we departed. She did come by and brought us coffee, but didn’t check if we needed any refills. But the room was a very nice size. We had a junior suite and the bed was very comfortable and the maid surface was excellent.

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“Losts of aggravation at check in”

First surprise, upon getting to the room the temperature was set to 65F and that seemed to be the actual temperature. OK, I've encountered that before. So I turn up the thermostat and 5 minutes later it is still blowing cold air. I call the front desk and a full 10 minutes later the room started… lisää

First surprise, upon getting to the room the temperature was set to 65F and that seemed to be the actual temperature. OK, I've encountered that before. So I turn up the thermostat and 5 minutes later it is still blowing cold air. I call the front desk and a full 10 minutes later the room started to warm up. Next I go use the toilet. Then go to flush. Doesn't work. Turns out neither the sink or the shower work. Call front desk. They'll send someone up. They call back a few minutes later and admit that because of maintenance being done on other rooms, my water is turned off. Would I like another room? So go down and get key for another room. Do they want to comp me in some way for this screwup. Must discuss with manager. A long delay for this management decision and they offer a minor free item. Did the big manager come to apologize? No.

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