Houston Marriott Sugar Land

“Thank you, Nicole and Houston Marriott Sugar Land Staff!!!”

I truly enjoy my stay at the Houston Marriott Sugar Land Hotel. I have had the opportunity to stay there a couple times now for business purposes, and I will definitely be back many times for work travel. I plan to stay at the Houston Marriott Sugar Land each time as I appreciate the staff, the kin… lisää

I truly enjoy my stay at the Houston Marriott Sugar Land Hotel. I have had the opportunity to stay there a couple times now for business purposes, and I will definitely be back many times for work travel. I plan to stay at the Houston Marriott Sugar Land each time as I appreciate the staff, the kindness, the communication, and the overall atmosphere. I also truly love the rooms as they are so comfortable. I have to personally thank Nicole who has gone above and beyond to assist me with my stays each time. She has been extremely helpful with my bookings, and ensuring I am taken care of as a guest. Nicole is very professional, courteous, and thorough in all she does. Nicole goes above and beyond to make sure that her guests are comfortable and happy. Nicole exemplifies the values of integrity, communication, compassion, care, teamwork, and professionalism. She is an amazing asset to the Houston Marriott Sugar Land Team, and they are lucky to have her.

vähemmän

“Great staff! Great hospitality! Great stay!”

How can I begin to share how much I love this property. I initially stayed at this hotel in April 2024, and I absolutely loved it! The front desk staff was amazing, and the rooms are very, very clean. The hotel staff is very professional and very accommodating, even to those that don't deserve i… lisää

How can I begin to share how much I love this property. I initially stayed at this hotel in April 2024, and I absolutely loved it! The front desk staff was amazing, and the rooms are very, very clean. The hotel staff is very professional and very accommodating, even to those that don't deserve it and enter into the hotel feeling entitled and do not have an Elite Status!!! Yet, the staff is nice. I am on the most spoiled Marriott guest in the world...LOL because I've been a member for 25 years and I am one year from Lifetime platinum. I have traveled the world, I only want to stay in Marriott properties, and I have high expectations. I am very much "on the inside of the loop" about the Marriott industry. What can I say about the breakfast? AMAZING and first class. They serve the smoked salmon, capers and etc. What can I say about the restaurant food and staff? AMAZING! Please try the lemon pepper wings! I am actually combining my thoughts from April and this current month. Now, I would like to recognize a few outstanding staff members: Ms. Nicole-the front desk manager is an absolute jewel. She's very kind and professional, courteous, treats everyone the same and sets the pace for the atmosphere. I was placed in a room and was misled about the location and noise. I ended up getting a headache; after calling the front desk and sharing my concerns the other staff member (will not reveal the name) shared she could not help me. I know how accommodating Marriott can be. Therefore, I took upon myself and went downstairs and politely shared my concerns with Ms. Nicole. Ms. Nicole listened to my concerns, was very professional and did not hesitate to provide me with another room, after I had been misinformed by another staff member. Ms. Nicole took another proactive step and walked up to my newly assigned room, to ensure my comfort. WOW! This is the way it happens at larger Marriotts (J.W. Indianapolis and Time Square Marquis), but I received the same services from Houston Marriott Sugar Land!! Thanks Ms. Nicole you are the BEST! I pray that they keep you around, because I even watched you demonstrate professional kindness to some of the rude customers. In closing, I also want to recognize Ms. Rana who has been working at this location for 15 years and she remembered me (from April) when I walked in for breakfast this morning and she knew exactly how I wanted my omelet. Ms. Rana demonstrates such positive energy and love for her job, company and the location she works at. I also want to recognize Ms. Veronica who also works in the dining area as a server. Ms. Vernonica is prompt, professional and treats the customers with dignity and respect. THIS IS ONE OF THE BEST, IF NOT THE BEST MARRIOTT properties in the Houston area....good service, great people, clean rooms and in a great location with plenty of great restaurants and entertainment. See ya real soon!

vähemmän

“An Outstanding Experience”

Nicole was outstanding. It all began with her smile. I had a lot on my mind at the time but as I approached her, she greeted me with such a reassuring smile that it made me feel much better. She was very polite, pleasant and courteous. Her professionalism is to be commended. I later found out … lisää

Nicole was outstanding. It all began with her smile. I had a lot on my mind at the time but as I approached her, she greeted me with such a reassuring smile that it made me feel much better. She was very polite, pleasant and courteous. Her professionalism is to be commended. I later found out that she is an assistant manager. Well, she certainly sets an excellent example for the other staff members. People like Nicole make me want to continue doing business with the Marriott Sugar Land at Town Square Hotel in Sugar Land, Texas. If any Marriott hotel administrators would like to contact me, feel free to call me at the following phone numbers: (281) 437-1053 and/or (281) 701-6133. If there is no pick-up, then please leave message. Sincerely, Robert Gillman

vähemmän

“Houston helping Houston”

As many people in Houston displaced with the hurricane. I called last minute and the accommodated me. I questioned the rates and the manager switched the rates to before the hurricane. I’ll never forget when he looked at me and said “we are in this together. I don’t have electricity either so I’m i… lisää

As many people in Houston displaced with the hurricane. I called last minute and the accommodated me. I questioned the rates and the manager switched the rates to before the hurricane. I’ll never forget when he looked at me and said “we are in this together. I don’t have electricity either so I’m in the same boat”. The stay was amazing. The food. Was amazing. The service top notched. My son couldn’t figure out the remote and engineering came and walked him through it. The hotel is amazing but the staff is what set it part. I’ll definitely go out of my way to stay here as much as possible.

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