Northern Lights Lodge

“we regret that we could not stay more”

What I liked · located in the higher area of Stowe, a beautiful mountain area - nice facilities - good wifi - plenty of free parking - interior swimming pool The only negative observation is that rooms, or at least room 20 we were in are quite tiny

“Overall a good experience!”

General: I would give 4.5 stars. This lodge has a great value for the price. The pool and hot tub were pleasant and very clean. The free breakfast was good. Wish there were more items on menu like pancakes or waffles. Not a big deal though. There was both a washer and dryer on site, but unfortunat… lisää

General: I would give 4.5 stars. This lodge has a great value for the price. The pool and hot tub were pleasant and very clean. The free breakfast was good. Wish there were more items on menu like pancakes or waffles. Not a big deal though. There was both a washer and dryer on site, but unfortunately the dryer was out of order. The staff: The staff were all very nice, and quick to address our concerns. --> Our shower drain was very slow, but they were quick to address this and it worked fine when we got back later in the day. In addition, our TV was being unresponsive, for whatever reason, and they were able to fix that as well. Make sure you let them know of any issues you have because they are very quick to fix them! Tiny imperfections: Other (minor) things I noticed, one of the blankets had a mysterious stain on it, no problem, I'm sure the cleaning crew missed it. The bunk bed was also quite difficult to get into, but like the other things I mentioned above, this is only a small flaw and did not affect my experience much.

vähemmän

“Customer Service isn’t that good, so we will not come back”

If there’s a 2.5 that’s how we would rate it. Let’s start with the cons. The person that received us wasn’t very welcoming at all, very strict rules which we think isn’t very kid friendly at all & kind of made our vacation stressful, the food was more of a ration very budgeted in which they will sh… lisää

If there’s a 2.5 that’s how we would rate it. Let’s start with the cons. The person that received us wasn’t very welcoming at all, very strict rules which we think isn’t very kid friendly at all & kind of made our vacation stressful, the food was more of a ration very budgeted in which they will show a laminated menu showing what you can order, you have to line up & you have to wait for your order to be done & they will announce that it’s done by personally calling your actual room number so you basically have to wait in your chosen seats & tables & you won’t be able to request food again like you can just easily do with normal hotels so breakfast take note isn’t buffet style but ration style. You can hear noises within your room means the rooms probably aren’t sound proofed, the floor makes a sound also, there’s no microwave in the room in which if you have to heat something you have to go to the lobby area to warm up your food so it’s definitely not convenient, also take note no elevator so you have to do a lot of walking so watch up for your steps since there’s up & down steps. The air-con wasn’t that cool also for us. Now for the pros, the place & our room was clean, good value for your buck since they are the cheapest in the area, the place has a home feel to it, they have a free breakfast, jacuzzi, pool, & game area. But overall won’t come back because, for us customer service is very important, so we will definitely not come back & will definitely stay somewhere else even if it means spending more for a better customer service. The saying, “First impression lasts”, is definitely true to us in this experience.

vähemmän

“I came back for a second, and a third time.”

I wouldn't have come back if I didn't like it the first time. There have been lots of improvements since I was here in 2020. The lodge rooms are clean and comfortable with updated bathrooms. The staff couldn't be nicer. I would gladly stay here again.