Hampton Inn & Suites Southbend

“Brooke is the key”

Started poor with the customer service on the phone with both the 1-800 service and the hotel number but Brooke took care of things at check in and did an excellent job of customer service. Hotel is good, not great, but when a ton of the business is likely crazy football fans or ND sports, etc it … lisää

Started poor with the customer service on the phone with both the 1-800 service and the hotel number but Brooke took care of things at check in and did an excellent job of customer service. Hotel is good, not great, but when a ton of the business is likely crazy football fans or ND sports, etc it would be hard to maintain an immaculate property.

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“Clean, but worn. The good, not-so-good, and the surprising.”

We were looking for a dog-friendly stop on a regular road-trip we make between PA and MN, and this location is about half-way. Hilton has good pet-friendly options, and this one offered included breakfast, so a way to offset that extra pet fee. When I made the reservation, they noted that they we… lisää

We were looking for a dog-friendly stop on a regular road-trip we make between PA and MN, and this location is about half-way. Hilton has good pet-friendly options, and this one offered included breakfast, so a way to offset that extra pet fee. When I made the reservation, they noted that they were not able to accept Hilton Honors points for the stay. I just chalked that up to a system glitch at the time, we were getting a good rate anyway. We were traveling over Memorial Day weekend, so the facility was pretty quiet. The good: Staff was very friendly and helpful, hotel easy to find and close to the highway, plentiful free parking, several fast-food options close by. Room was clean and comfortable. The not-so-good: The facility is worn. Some rust at the tub faucet, scraped wall paper in the corridors. I noticed temporary paper room numbers in the corridor, plus the closet door was missing. (It looked like they were getting ready to renovate). The breakfast was underwhelming. Scrambled eggs, very spicy potatoes, colorless sausage in a warming dish. Make your own waffles. Toast & muffins. As I noted, there were not many guests that night we stayed, so recognized that might contribute. We had a good bit of trouble with our room keys; one would open the exterior doors, but not the room door. The other key, vice-versa. The staff gladly tried several times to fix this, but it never fully worked right. The surprising: Got an email later in the day after we checked out — This location is severing the Hilton affiliation as of June 1st 2024, and rebranding as « Larkspur Landing Select South Bend. » So now I know why I couldn’t use Honors points.

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“Not Up To Usual Standards.”

Not up to the usual Hampton standards. Hall carpets are dirty and worn, lots of chipped paint, everything looks a little tired, elevator call button sometimes had to be held in to get elevator. A rehab ten years ago would have been about right, now urgently needed. Front desk had no list or reco… lisää

Not up to the usual Hampton standards. Hall carpets are dirty and worn, lots of chipped paint, everything looks a little tired, elevator call button sometimes had to be held in to get elevator. A rehab ten years ago would have been about right, now urgently needed. Front desk had no list or recommendations for nearby restaurants.

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