Holiday Inn Sioux Falls-City Centre, An Ihg Hotel

“Nice stay; great customer service!”

This is really about the help that Tim, the shuttle bus driver, provided when I lost my wallet. I realized I didn’t have my wallet when I got on the shuttle but to the airport and when I couldn’t find it in my bag, he help me sort out where I could’ve left it and even sent someone into my room t... lisää

This is really about the help that Tim, the shuttle bus driver, provided when I lost my wallet. I realized I didn’t have my wallet when I got on the shuttle but to the airport and when I couldn’t find it in my bag, he help me sort out where I could’ve left it and even sent someone into my room to look for it. Even though they didn’t find it in the room, he accompanied me to the room to search again. We were both looking and couldn’t find it until he pulled back the curtain and found it! I made it back to the airport with enough time to make my flight. Thanks!!! With respect to the room: the bed was surprisingly comfortable. The drop ceiling in the bathroom seemed a bit weird but overall a good hotel in a good location.

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“I was not impressed. I used to stay here offer pre Covid. Not even close to same hotel.”

My floor was sticky. My eleven year d son, wife, and I did not want to walk on the carpet. Our socks would kind of stick to the carpet. When I went down to the lib t and politely asked for a couple of sheets I was told it would be a few minutes. About 15 minutes later a security guard gave me 3 p... lisää

My floor was sticky. My eleven year d son, wife, and I did not want to walk on the carpet. Our socks would kind of stick to the carpet. When I went down to the lib t and politely asked for a couple of sheets I was told it would be a few minutes. About 15 minutes later a security guard gave me 3 pillow cases and said that’s all they had. I was pretty upset at this point and said that was not acceptable. A few minutes later he brought 1 blanket and said here this is bigger. That is BS - I do t need to pay 225 to walk on a sticky carpet and then feel like a jerk because I ask for some sheets to cover the carpet. Thanks for treating g your loyal customers like that …

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“Sleepless in Sioux Falls”

Great location, but bring your earplugs because they don't do anything about noisy guests in the wee hours. If you are here for weekdays, it will probably be great. During our stay, there were two wedding receptions with some pretty thumping music and shouting that carried on until after midnight... lisää

Great location, but bring your earplugs because they don't do anything about noisy guests in the wee hours. If you are here for weekdays, it will probably be great. During our stay, there were two wedding receptions with some pretty thumping music and shouting that carried on until after midnight, at which point, the inebriated guests returned to their rooms and continued the party. The floor above us was apparently reserved for a clog dancing convention because loud stomping carried on at least until we were finally so exhausted that we fell asleep and probably it continued well beyond that. 🙄 When my son checked out of his room, he complained about the noise and was told that it's been much worse. 😵‍💫 If you like to party all night, this is definitely the place for you. If you are looking for a peaceful night's sleep, you probably need to look somewhere else.

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“Rude!”

We stay exclusively at IHG properties. This was the worse I have been treated by the front desk that I can remember. We have Boston’s terriers that we travel with. We paid the 50.00 pet charge, after checking in the “Karen” at the front desk said the hotel policy only allows two dogs we have thre... lisää

We stay exclusively at IHG properties. This was the worse I have been treated by the front desk that I can remember. We have Boston’s terriers that we travel with. We paid the 50.00 pet charge, after checking in the “Karen” at the front desk said the hotel policy only allows two dogs we have three, never heard of this policy. Also snidely remarks need to fill Out more paperwork for the pets. Luckily the third dog was our sons and we were returning her to him. I told explained this to her and she settled down. Other wise I believe she was going to ask us to leave. To bad this is a nice hotel With a remodeled restaurant and bar to have such horrific people interacting with the public. We will stay elsewhere from now on. BTW we are Diamond Elite members and own a time share so we expect a lot more from Holiday Inn.

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