Embassy Suites Chicago Schaumburg Woodfield

“Quick stay with toddlers”

We booked this last minute for a Holiday work party at a nearby convention center. We brought our two small children (1 and 3 year old) and grandparents to watch them. Jenn was extremely helpful with helping us to get two rooms as close to each other as possible. She went above and beyond. Mark … lisää

We booked this last minute for a Holiday work party at a nearby convention center. We brought our two small children (1 and 3 year old) and grandparents to watch them. Jenn was extremely helpful with helping us to get two rooms as close to each other as possible. She went above and beyond. Mark was also very hospitable. All of the staff we encountered were so friendly and welcoming. The pool area was very nice. Rooms were mostly very clean. There were some things that could be better - the food was just ok with the exception of it being very nice to have omelettes made to order! I had a vegetable omelette and it was just how I wanted it. It’s included so you really can’t complain about “free”’food. The seating areas in the atrium could use some updating. There were holes, scuffs, and stains on a lot of the furniture. Honestly, we would stay here again despite some of the minor cosmetic and food inconveniences. Our kids did great and the staff was awesome!

vähemmän

“Great staff ”

Staff is great and plenty of them. The stand out was the breakfast ladies. Nothing but smiles and always there... amazing. Room was a little worn out and air conditioner woke me everytime it kicked in. But bed was very comfortable and room was clean. Other than the groups of noisy little girls runn… lisää

Staff is great and plenty of them. The stand out was the breakfast ladies. Nothing but smiles and always there... amazing. Room was a little worn out and air conditioner woke me everytime it kicked in. But bed was very comfortable and room was clean. Other than the groups of noisy little girls running around things were great. The night manager did try her best to get the rude families to control their kids.

vähemmän

“Not the best”

Lots of little issues, no TV for two nights despite multiple calls to ask for repair, very poor customer service, at least two employees need training on how to speak to people , breakfast not open when they said it was supposed to be. Just not up to the usual standard of Embassy Suites

“An Average Hotel”

The establishment is worn in places but it did have some character in comparison to most chain hotels. The staff were very good and keen to help where necessary. Three of the lifts were out of action for the 5 days I stayed there. The venue is noisy with rooms opening into the hotel's internal s… lisää

The establishment is worn in places but it did have some character in comparison to most chain hotels. The staff were very good and keen to help where necessary. Three of the lifts were out of action for the 5 days I stayed there. The venue is noisy with rooms opening into the hotel's internal space. The "free" breakfast is passable but the menu gets tedious very quickly. A place to stray is other hotesl are booked up.

vähemmän