Sandbourne Santa Monica, Autograph Collection

“Nice overall, a couple of caveats”

Overall we had a nice experience here. Traveled as a family of 4. Location is really great, staff is wonderful. My wife is extremely noise sensitive but we had a room away from the elevators and she did not complain (maybe request this if you don't like noise). Comfy beds. The room was definitely... lisää

Overall we had a nice experience here. Traveled as a family of 4. Location is really great, staff is wonderful. My wife is extremely noise sensitive but we had a room away from the elevators and she did not complain (maybe request this if you don't like noise). Comfy beds. The room was definitely a bit tight for the 4 of us but we managed. To me this would be a terrific choice for a couple vacationing. The pool is not huge but it's a nice place to hang out. The restaurant in the hotel is pretty meh and also slow. Also, buyer beware. One of my kids ordered an OJ at breakfast - we were charged $10. A little extreme. Would suggest venturing out to eat - lots of good places close by. And while the valet service was outstanding, ~$70 a day to park is pretty expensive. We knew this going in so it is what it is. So, know before you go that there will be extra charges while you stay here.

vähemmän

“Friendly but Slow”

The hotel is lovely, the views are fantastic and the staff is perfectly friendly. That being said, the speed of the service was terrible. I requested engineering to fix the clogged sink that was clogged when we arrived, and came back to the room 4 hours later to find he'd only just arrived. One d... lisää

The hotel is lovely, the views are fantastic and the staff is perfectly friendly. That being said, the speed of the service was terrible. I requested engineering to fix the clogged sink that was clogged when we arrived, and came back to the room 4 hours later to find he'd only just arrived. One day I requested an extra pillow. I never received it. I tried multiple times to request the mobile key be shared with me as I was the accompanying guest and my mother had requested this on her app, but the front desk was not trained on how this feature works in Lightspeed and just keep sending my mother a new mobile key because they did not understand. The restaurant is beautiful with a gorgeous view over the pool, and the staff is very friendly, but my drink came a solid 15 minutes after my food did and the server brought me the wrong check twice. I eventually got tired of waiting and asked the host to help, which he did. I didn't say anything at the time as I am an associate at another property, but if an auditor received this level of service, I don't think the hotel would've passed that audit.

vähemmän

“Pleasant stay for two”

Nicely renovated, rooms was spacious for two, bathrooms in excellent condition and beds were very comfortable. Santa Monica beach is across an easily accessible parking lot and hotel provides beach towels, umbrella, chairs and other things. Staff is professional and very friendly. The pool is c... lisää

Nicely renovated, rooms was spacious for two, bathrooms in excellent condition and beds were very comfortable. Santa Monica beach is across an easily accessible parking lot and hotel provides beach towels, umbrella, chairs and other things. Staff is professional and very friendly. The pool is crowded and lounge chairs are filled by 10am. At least during the month of August while we were visiting. WiFi is weak and stronger WiFi comes with a daily usage fee. Location is convenient for walking to all the attractions in Santa Monica and Venice beach areas.

vähemmän