Hilton Santa Monica Hotel & Suites

“Excellent Service at the Hilton Santa Monica Hotel”

We had another wonderful stay at the Hilton Santa Monica Hotel. Our suite was amazing and the service was top notch. I would especially like to commend Tracy at the front desk for her warm, courteous, and professional service. She did an amazing job getting us checked in for our visit and picked th… lisää

We had another wonderful stay at the Hilton Santa Monica Hotel. Our suite was amazing and the service was top notch. I would especially like to commend Tracy at the front desk for her warm, courteous, and professional service. She did an amazing job getting us checked in for our visit and picked the perfect room for us to be very comfortable throughout the visit. I would also like to thank the Front Office Manager Ajay Jadhav for his professional attentiveness to our needs and making sure that everything was satisfactory for our visit. Ajay even followed up the next day to mke sure that everything was going well. So an all around great job by the Hotel Staff and Tracy and Ajay. Highly recommended if you are thinking of staying in the Santa Monica area.

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“Excellent stay in Santa Monica...”

This was an excellent hotel! We booked three rooms for a mini family reunion. My uncle and aunt were taking their very first trip to the United States for his 70th birthday celebration, so you can imagine the pressure I felt to make sure we chose the right area & hotel. I called ahead of time to … lisää

This was an excellent hotel! We booked three rooms for a mini family reunion. My uncle and aunt were taking their very first trip to the United States for his 70th birthday celebration, so you can imagine the pressure I felt to make sure we chose the right area & hotel. I called ahead of time to ask the manager, Ajay, if there would be chance to possibly upgrade their room upon arrival. From the very first interaction with Ajay (and staff), to our check out, we were treated so well. You can always tell how a hotel is run by the management. Ajay was TOP notch, and he made our trip so memorable. The lobby area is beautiful to just sit and relax in and the rooms were very quiet and extremely comfortable. We had a king room that also had a sofa bed/siting area. It was really spacious, and the bed was like a big white fluffy cloud. Some of the key things that I was looking for that the Hilton provided for us: Nice rooms Easy walk to the beach (about a 7–10-minute walk to the sand) Quick walk to some great coffee shops. (We love Blue Bottle, and it was a very quick 10-minute walk. We also walked to Fig Tree for coffee in the morning in Venice along the boardwalk along the beach. Probably a 15–20-minute walk) Good options for dinner that are walkable. We had dinner at Water Grill and also over at One Pico at Shutters. Both were excellent. For Breakfast we drove 5 or 6 minutes to Tartine. We went three mornings. It was fantastic. We can't comment on Monica's at the Hilton as we didn't eat there. It looked nice though. This hotel is immediately off of the 10 freeway, so it was very convenient to get to other areas of town. (about a 20-minute drive from LAX) All in all, an excellent trip. We will absolutely return one day soon to the Hilton Santa Monica Hotel & Suites. :)

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“Average stay, could do better”

I was really looking forward to staying at this hotel but it left me feeling underwhelmed. I requested shower gel three times as there was none in the bathroom. It was never delivered. Also requested dental kit which never appeared. The bar service was painfully slow with only one member of staff … lisää

I was really looking forward to staying at this hotel but it left me feeling underwhelmed. I requested shower gel three times as there was none in the bathroom. It was never delivered. Also requested dental kit which never appeared. The bar service was painfully slow with only one member of staff working each evening. I waited at least 15 minutes to be served which is unacceptable. Room itself was nice and location is pretty good for downtown Santa Monica.

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