Best Western Valencia Inn

“What and Why Have Things Changed here for the worse?”

We stay here fairly frequently going to and from NorCal and visiting friends locally. We are diamond members that used to be gold members with Hilton until they changed for the worse and we found Best Western. Something has recently changed at this property and not for the better. There are contr... lisää

We stay here fairly frequently going to and from NorCal and visiting friends locally. We are diamond members that used to be gold members with Hilton until they changed for the worse and we found Best Western. Something has recently changed at this property and not for the better. There are contractors obviously living here and they dominate all the parking making it difficult for guests to find a place to park. Last evening we were outside and heard a bunch of yelling coming from a rooms open window which faced the sidewalk and when we looked there were beer cans and bottles lined up all across the window sill. Not a great look. The clientele this time through were not the normal families with kids that we’ve always seen here but a bunch of “rough” looking types that you’d expect a a motel 6. Every time we stay at any Best Western, in the evening I go to the desk and ask if I could get a cup of milk and have never had a problem until last night. Another issue that we’ve never experienced before, whenever I make a reservation I always ask for a top floor room any at this property always on the pool side because the freeway noise kept us up all night the one time we were on that side. I was surprised that when we arrived we were put on the freeway side. I asked for a different room and was told that they probably wouldn’t have any. I said that I’d asked for the room and was told that requests were subject to availability which I understand if I hadn’t made the reservation weeks ago AND wasn’t a diamond member. The one shining star of this trip was the person running the breakfast room! What a joy, keeps things very clean and well stocked every time we are here. She definitely deserves a raise or at a minimum an Great Job, here’s a gift card for dinner out.

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