Quality Inn & Suites Silicon Valley

“Fine for a one night stay.”

This was fine for a one night stay. Our room was OK for our short stay. Location was convenient. The room and batch were basic. Bed was OK. The floor was old linoleum. The TV reception was very poor (on the first floor, if that made a difference.) Breakfast was OK with eggs, the usual Quality Inn f… lisää

This was fine for a one night stay. Our room was OK for our short stay. Location was convenient. The room and batch were basic. Bed was OK. The floor was old linoleum. The TV reception was very poor (on the first floor, if that made a difference.) Breakfast was OK with eggs, the usual Quality Inn fare. The front desk people were functional. We would consider this place again but would also look around.

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“Clean and comfortable, but we did have an issue”

We stayed at this hotel the day before our return home flight. The room was clean, and the bed was comfortable. Breakfast in the morning had a good enough variety for us to have something to eat before we travelled (yogurt, cereal, fruit, waffles, etc.). We did have one concern while we were here… lisää

We stayed at this hotel the day before our return home flight. The room was clean, and the bed was comfortable. Breakfast in the morning had a good enough variety for us to have something to eat before we travelled (yogurt, cereal, fruit, waffles, etc.). We did have one concern while we were here, and I was disappointed with the response I received from the employee I spoke with at the front desk (I am guessing, but I assume she was the manager's wife). A credit card is required to check in, as is the case with every hotel. We checked in around 4:00 p.m., and I woke up the next morning to emails thanking me for my purchase on my PayPal account from late the night before. I searched the company, and it was in the same area we were staying (keep in mind this is the ONLY place I used my credit card in this city, and we were in town for less than 24 hours). I approached the front desk staff member about it when we were checking out and indicated that I didn't want to accuse anyone of anything but that it was something I thought they should be aware of. She argued with me and became defensive, saying that it "was not possible" that it was anyone from the hotel staff because they "treat their staff like their children, and none of them could do that." I reiterated that I wasn't accusing anyone in particular but that they should look into it. On a side note, I've been struggling to get a refund from PayPal because they say it is similar to my regular purchases on my account (I use my account to order my child's hot lunches at school twice a year from our home country in a different currency—Canadian—and this was a purchase in USD for a thumbnail clipart for a video game in the same city as this hotel). To sum up, we wouldn't stay here again because of this incident.

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