Comfort Inn & Suites

“Great Customer Service From Front Desk, Nice pool and hot tub, good breakfast, Clean and easy access to freeway.”

Good Points: I was really impressed with the quality of the room for the price on this location. I ended up having to book this room for a large group last minute due to my VRBO cancelling on me. Not only was the price much better, but this hotel has a nice indoor pool and hot tub. Both were … lisää

Good Points: I was really impressed with the quality of the room for the price on this location. I ended up having to book this room for a large group last minute due to my VRBO cancelling on me. Not only was the price much better, but this hotel has a nice indoor pool and hot tub. Both were SUPER clean! I am a bit of a clean freak so that was great. The hot tub is large and roomy so even with other people in it I didn't feel crowded. The hotel itself is nice and more modern and everything was clean. The room was spacious, clean, nicely decorated, and the beds very comfortable with good pillows and the air conditioner worked great. I was also able to get an early check in, which was great. The breakfast was good with the waffles that my kids loved and hot eggs and sausage which I enjoyed because I have to eat gluten free. This hotel is right next to an on/off ramp in Salem so very easy to access which I loved! But it was the front desk staff that really shine! The lady who booked me (I called the hotel direct and did not use an online booking site) was so sweet and friendly and I met her again when we checked in. She was really great and remembered me and asked about my kids who had just graduated. We were there for a trip as a present for graduating high school. I was super impressed with her! The other staff who were front desk were also really friendly and helpful. I am planning on staying here again in the future! The Not so Good: For some reason my room window didn't have full curtains so at night with the lights on anyone could see in, which for me was weird and uncomfortable. I think I watched too many Scream movies as a teenager! Second the tv remote in the room didn't work. It turned the tv on but wouldn't switch the channels. Not a big deal, I could have called front desk and gotten a working one in seconds I'm sure, but I was too tired and just streamed on my laptop as I don't really like tv anyways. FYI: I've worked both Front Desk and Housekeeping in the past and am always impressed with great service, especially in this economy! I know how hard both jobs are! Tip your housekeeper's people! They clean up the most horrific nasty stuff for you every day!

vähemmän

“One of the places we always stay at”

One of the places we always stay at when we visit Salem. The rooms are clean and quite. Easy access to I-5 and the capitol. Located right off of Hawthorn. And close to the restaurants and stores on Lancaster Drive.

“Price gouging if a busy time”

We were on the third floor and there was a large amount of noisy traffic. The room was large with very comfortable beds and pillows. Definitely an older building but clean, though worn and could use some updating. They served a decent breakfast. Prices were ridiculously high for the place. The very… lisää

We were on the third floor and there was a large amount of noisy traffic. The room was large with very comfortable beds and pillows. Definitely an older building but clean, though worn and could use some updating. They served a decent breakfast. Prices were ridiculously high for the place. The very nice registration person informed us that they were so high because there were lots of people in the area preparing for the olympics and also some sort of Jehovah's Witness convention. Regardless of the need for many rooms, the prices should not be doubled for an old place like that-definitely gouging!!

vähemmän

“Exterior looks best”

Looks good until you get to the room, tired and old, closet was broken, burn mark on lamp shade, spots on carpet, bath tub, we have better experience with most other Choice hotels, Daniel at the reception was courteous and efficient, there are homeless people and tents across the street.