Holiday Inn Express Rochester - Greece, An Ihg Hotel

“RIT graduation visit 05/10 to 05/15/23”

We are in Rochester for our daughter’s graduation from RIT, and booked 5 rooms for several family members. The hotel is convenient to many things in Rochester, and only about 20 minutes to RIT. But we felt price gouged. Our original reservations were reasonably priced, but some family travel pl... lisää

We are in Rochester for our daughter’s graduation from RIT, and booked 5 rooms for several family members. The hotel is convenient to many things in Rochester, and only about 20 minutes to RIT. But we felt price gouged. Our original reservations were reasonably priced, but some family travel plans had to change and modifying two of the 5 resulted in significantly increased room rates. Disappointing customer treatment. We arrived late on a Wednesday and had difficulty getting into our room (the first room door wouldn’t open, Antonio was super helpful but couldn’t open it either so assigned us a different room -but the A/C didn’t work in the 2nd room; so he moved us to a 3rd room that was ok). Thank you Antonio!!! There is plenty of parking and breakfast was good-what you would expect from this hotel chain. The room and bath were a little cramped but otherwise comfortable. I attached several pictures of the front, breakfast areas, fitness center, and our 2-queen room.

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“Missed the mark for a Holiday Inn Express”

Based on much experience at Holiday Inn Express properties, this Inn is not fully in line with the chain. To start, the lobby is an oddly shaped space with a low ceiling. The front desk staff was capable and knowledgeable. Then you find they have one elevator, which means long waits for customers... lisää

Based on much experience at Holiday Inn Express properties, this Inn is not fully in line with the chain. To start, the lobby is an oddly shaped space with a low ceiling. The front desk staff was capable and knowledgeable. Then you find they have one elevator, which means long waits for customers and staff. Two elevators should be a requirement. Our room was properly furnished and clean. The bathroom was quite small with toilet and shower. The sink was outside. This is an older style layout, not what we are getting used to. The window in our room was double paned, but had failed. It was cloudy and at night it allowed the wind to blow into the room. The breakfast area is on the smaller side. The food was good, hot and the staff was staying on top of refills. Was this building repurposed as a Express? Be aware that you will miss some of the usual comforts, but this may meet your needs for this area at this price point.

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