Hampton Inn & Suites Rochester Henrietta

“Nice location”

This Hampton is in a nice location by many restaurants, stores or whatever else you may need. Rooms are clean and quiet. I would stay here again. The only thing unusual about this Hampton is the customer service is not what you usually see at a Hilton property. There is no welcome when you arrive... lisää

This Hampton is in a nice location by many restaurants, stores or whatever else you may need. Rooms are clean and quiet. I would stay here again. The only thing unusual about this Hampton is the customer service is not what you usually see at a Hilton property. There is no welcome when you arrive. I arrived to 2 employees complaining about another employee that continued through the whole check in. Stayed here 5 nights. Never heard a good morning or hello from any of the employees. I said good morning the first morning and the woman at the desk literally made a grunting noise in response. I would still stay here again cause I don’t need a lot of interaction or pampering, but it was definitely a different vibe than other Hilton properties I have stayed at.

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“Do not stay in the 420s”

Overall this hotel is fine for any travelers, it was clean, the staff was friendly, and beds were comfortable. .However, I did not notice an earlier review here that said to avoid room 424 which apparently is right below a rooftop air conditioning unit (see photo) that ran all night and sounded s... lisää

Overall this hotel is fine for any travelers, it was clean, the staff was friendly, and beds were comfortable. .However, I did not notice an earlier review here that said to avoid room 424 which apparently is right below a rooftop air conditioning unit (see photo) that ran all night and sounded something like the flying saucer from close encounters of the 3rd kind trying to land on the roof. it was a steady deep low frequency sound that would be incredibly difficult for anyone with auditory sensitivity to endure. Also, keep your shoes nearby because the entire hotel evacuated at 3am when someone smoked in their room. bottom line, choose a lower floor if you stay there, and call ahead to make that request.

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