DoubleTree by Hilton Hotel Rochester

“Clean - Comfortable - Good Food Too!”

The Desk Manager (Tina Marie) was great - as Honor members, she upgraded our room, handed us warm cookies and water and walked us to the elevator on the way she explained the history of the beautiful atrium wished us a restful stay. The room was clean and very comfortable. The restaurant staff wa... lisää

The Desk Manager (Tina Marie) was great - as Honor members, she upgraded our room, handed us warm cookies and water and walked us to the elevator on the way she explained the history of the beautiful atrium wished us a restful stay. The room was clean and very comfortable. The restaurant staff was efficient food very good.

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“Disappointed”

We are unlikely to book here again, as the room rate was not commensurate with quality. Here are some of the pros and cons we experienced. Pros: easy to get to, loads of parking, close to a lot of shopping and restaurants, issues with hot water dealt expeditiously by maintenance and customer se... lisää

We are unlikely to book here again, as the room rate was not commensurate with quality. Here are some of the pros and cons we experienced. Pros: easy to get to, loads of parking, close to a lot of shopping and restaurants, issues with hot water dealt expeditiously by maintenance and customer service, bedside wireless phone chargers, fridge and safe in room Cons: difficult to block light and noise in rooms facing the atrium, uncomfortably cold pool, flat/misshapen pillows and mattress, slow wi-fi, mediocre breakfast, stained bedding, broken front entrance door

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“The noisiest hotel I've experienced in quite some time”

When you walk into this place there's prominent signs that say you get a free warm cookie. The man at the front desk asked for my ID and credit card, made the room key and handed it to me and said "You're all set." That's it. No warm cookie offer... No directions to the elevator (which is hard to... lisää

When you walk into this place there's prominent signs that say you get a free warm cookie. The man at the front desk asked for my ID and credit card, made the room key and handed it to me and said "You're all set." That's it. No warm cookie offer... No directions to the elevator (which is hard to find btw)... No details about the pool or breakfast. I might as well have checked in "on the app" in a faceless way. So this is an unusual hotel because it has an indoor atrium with a place to eat as well as an indoor pool. If you've ever been to Opryland in Nashville, it's like that on a smaller scale. The way the rooms are, on one side are the hallways like a normal hotel, and the other side of the rooms overlook the atrium-- but there are walkways right outside your room, which means people are walking by often... So basically you've got people walking by your room on two side of the room... And boy do they walk by and talk loudly a lot! This is probably the noisiest hotel room I've experienced in a while and I stay at a lot of hotels. The kids in the pool were yelling and screaming incessantly and I heard their 45 minute "Marco Polo" game non-stop from my second floor room. Add to that all of the kids in the hall running, talking loudly, and opening/closing doors for hours on end. If you want a quiet hotel this is not a good choice. As for the room? I'd give it an "A" grade... comfy bed, cold fridge, seemed very clean. The bathroom had two things I noticed-- the air vent seemed dirty (I'll post the pic) and the toilet paper roll was placed in the most odd and inconvenient place-- kind of behind the toilet (I'll post the pic). Whomever designed this bathroom obviously wasn't thinking because the toilet paper roll is in a place that makes no sense at all. Upon checkout the lady at the desk gave me a cookie, and that made me feel better about the previous night's experience. All in all, it's a good hotel so you should consider staying here-- just be aware that there could be lots of kids running around making a lot of noise during your stay.

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