Hampton Inn and Suites Richmond Glenside

“Pending Remodel Doesn't Help The Basics”

I travel a ton for work and stay in hotels all over the place. First impressions when pulling up to the hotel already showed a massive lack of parking if they were fully booked. Storage containers are all over the parking lot which limits parking. Granted we also had a large trailer, but even sta... lisää

I travel a ton for work and stay in hotels all over the place. First impressions when pulling up to the hotel already showed a massive lack of parking if they were fully booked. Storage containers are all over the parking lot which limits parking. Granted we also had a large trailer, but even standard passenger cars have limited spaces. We arrived around 8pm and check in took a bit longer than usual as well. Rooms seemed clean, the AC unit was working and the room was cool. However the bathroom's shower controls were not intuitive and it took me more than a minute to figure out that the hot water setting was at the beginning of the turn for the water and not the far end like most every other shower. So be sure to mess with that before you get frustrated with lukewarm or cold showers. On top of that the remodel had closed the pool. Bummer if you wanted to take a dip. The bed felt average. Blankets kept me warm. Pillows are very soft, but I honestly like a firmer pillow, would be nice to have both options in the room. My biggest complaint came from the breakfast performance. Especially when I travel and don't have my own transportation I rely on the breakfast to get me moving in the morning. Egg omelette, breakfast potatoes, and bacon were all placed in a water bath to stay warm but the steam it created made the egg kinda slimy, the potatoes super soft and mushy, and I tried the bacon and threw it away after one bit. I was tempted to throw it all away because nobody should eat steamed bacon. The apple juice was also oddly watered down and I decided to just drink water instead. I'll be skipping breakfast or only taking the packaged yogurt from now on most likely. The remodel has a few things closed and looking like they are being worked on, and that's to be expected, but even a fresh coat of paint and new pictures on the wall don't fix the basics of a good bed, good food, and a comfortable place to refresh. For the price it's exactly how I rated it. Average.

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“OK”

As a Diamond member I was a bit disappointed. Petty stuff really. The TV was terrible. Bad picture. Bad sound. Walls were shallow so I heard everyone in the other rooms. I was not recognized as a Diamond member. Boo Hoo. It is Hilton policy to do so, so I expect it.