Embassy Suites By Hilton Richmond

“OK something has got to give”

OK something has got to give. Let me stat of by saying I work in this industry so my level of expectation is way higher than the average guest. This hotel is OLD and the last reno was at least 15-20yrs ago. The property(building) needs repair, carpets are way overdue for a dep cleaning there shou... lisää

OK something has got to give. Let me stat of by saying I work in this industry so my level of expectation is way higher than the average guest. This hotel is OLD and the last reno was at least 15-20yrs ago. The property(building) needs repair, carpets are way overdue for a dep cleaning there should be no reason the HVAC is not a priority especially in the spring/summer months and that goes the same for all the leaks. Understanding that this is wear and tear more preventative measures should be taken. This property has ample parking and since you offer no valet or secure parking the $10 should not be accessed. These are standards that your franchised agreed to uphold and this does not look good for the Hilton brand. OK now that I have gotten that out of the way, The staff makes the experience and my family and I encountered nothing but nice people. From check in with Teasha the drinks with Tammy and the breakfast was very pleasing. My kids loved their pancakes and oatmeal. We met Ms Von and Mr. Willie who were both very nice. Happy hour with FREE BOOZE! That was pretty neat and there were snacks and lemonade which were a set up because they take it down and you're really hungry. The dinner menu was disappointing but what they had was good. I ordered a small house salad with salmon and a burger. The small salad was and the burger were huge and delicious. My wife ordered the steak and the kids had pizza and wing garlic cheese fries. My kids would not share their wings so we ordered bbg and buffalo. We met DJ and my kids especially took a liking to him, He was friendly and funny. He made a suggestion for a bout tour of your canal and it was beautiful. When he found out it was my wife's birthday he sang to her and made her cry. That was special and he can really sing. Check out took a while because there was a team leaving at the same time. The stay could have been better but understanding that somethings are just going to happen DJ Ms Von Mr Wille Tammy and Teasha made up for it. My kids and wife will always remember DJ, We told him that we would mention him in our review. If you stay there make sure you meet him. The Sheltons Colorado Springs

vähemmän

“It's ok...”

It was ok. The property is dated and very dark but seemed to be mostly clean. Breakfast was good. It was a full house of travel sports teams but seemed to be relatively quiet in the halls. I'm sure this property was top notch when it opened but it's time for some major capital improvements. E... lisää

It was ok. The property is dated and very dark but seemed to be mostly clean. Breakfast was good. It was a full house of travel sports teams but seemed to be relatively quiet in the halls. I'm sure this property was top notch when it opened but it's time for some major capital improvements. Embassy Suites in general don't seem to be the above average accommodations that they used to be.

vähemmän

“Ok but could use some updates/improvements”

We had a king room with a pull out sofa. The king bed and room was nice, as was the living room area, but the bathroom is tiny. You have to straddle the toilet to close the door! There was also a musty smell in the room and the AC didn’t cool very well. We slept without covers because of it. It... lisää

We had a king room with a pull out sofa. The king bed and room was nice, as was the living room area, but the bathroom is tiny. You have to straddle the toilet to close the door! There was also a musty smell in the room and the AC didn’t cool very well. We slept without covers because of it. It did require multiple requests to get pillows for the pull out bed to be brought up as well as extra towels. The lobby was clean and the pool area was decent but small. Breakfast was mediocre. Not many choices and the only thing made fresh was at the omelette station. The breakfast potatoes were bland, and the frozen french toast sticks were not very warm, even though they were in a covered server. The fresh fruit selection was limited as well. Overall our stay wasn’t terrible but we did eat breakfast at IHOP our second morning because of how disappointed we were in it the first morning. Lastly, two of the elevators were broken so getting to and from your room took a bit of waiting.

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