The Westin Rancho Mirage Golf Resort & Spa

“Over the top stay over the top Service.”

The Westin Rancho, Mirage, golf resort and spa is the best Marriott property in the Desert. The service was phenomenal, the hotel room was perfect , very very clean also it had a spectacular view of the mountains and golf course. I am a lifetime titanium elite menber with ambassador status, I hav… lisää

The Westin Rancho, Mirage, golf resort and spa is the best Marriott property in the Desert. The service was phenomenal, the hotel room was perfect , very very clean also it had a spectacular view of the mountains and golf course. I am a lifetime titanium elite menber with ambassador status, I have a 26 year association with staying at Marriott hotels. Of the 2100+ nights I have stayed at Marriott properties Coleman at the front desk was the most professional staff member I’ve ever dealt with. I stepped up to the front desk and announced myself, Coleman immediately shook my hand and said thank you for your years of loyalty. Most of the time you just get an offhanded, thank you, but this was really genuine. That type of service makes a statement and deserves recognition. Both check in check out and all my interaction with the staff is exceptional. This is the best hotel and I can’t recommend it enough.

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“Front desk customer service”

The personnel at the front desk make a big difference. Jay is the best. This is about the clerk who is not the best. We checked in for one night on Oct 24th. Our check-in clerk (female - did not get her name) gave us a sub-par king room with no view even though we had reserved a renovated king roo… lisää

The personnel at the front desk make a big difference. Jay is the best. This is about the clerk who is not the best. We checked in for one night on Oct 24th. Our check-in clerk (female - did not get her name) gave us a sub-par king room with no view even though we had reserved a renovated king room with view. She even cheerfully said 'the room has no view" and looked at me to see my response, I guess. I then questioned her about whether it was an equal room and she diverted that question. She claimed the hotel was full and there was nothing she could do. )Our observation did not affirm that - it looked pretty empty.) I do not let clerks ruin my vacation but she had set a tone. She gave us room #415 which has old and faded carpet and the bed isn't very comfortable. The shower has yellow/black tape on the floor like a crime scene. The room is huge because it is for handicapped. We do not need that and it did not offer anything extra that mattered to us. We reserved a renovated room with a view. I had a return trip reserved for Oct 28th and she said that reserving the AAA rate on the hotel webpage was a third party reservation that would not guarantee the room choice for the 28th either. That option on the hotel website does not indicate the hotel will not honor the AAA request. I asked her to check the reservation and change it so we would get the room we wanted, and she said she couldn't. So I canceled that reservation for Oct 28th the next day. Fool me once, shame on you. Fool me twice, shame on me. On the other hand, the personnel in the fireside and duckpin rooms were great and the ambiance was great throughout the hotel and resort. Jay on the front desk at checkout was also the best and adjusted my bill in a fair way. I just wish he had checked us in! Since there are a lot of hotels and resorts with ambiance, I will hope I encounter clerks like Jay at check-in!

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“The spa!!!”

The resort is large and the grounds are well maintained, however the rooms are quite dated and lacking modern accessories. Housekeeping was fine on day one, however non-existent on day two, which was quite unfortunate. With the exception of check-in, where we were given incorrect information regar… lisää

The resort is large and the grounds are well maintained, however the rooms are quite dated and lacking modern accessories. Housekeeping was fine on day one, however non-existent on day two, which was quite unfortunate. With the exception of check-in, where we were given incorrect information regarding golfing, all other staff were quite wonderful, with a couple of standouts from the Spa. Pamela checked me into the spa, showed me around and I immediately felt welcome and at ease. She is the consummate host. My massage with Jasmine was off the charts amazing and I wish I could visit her weekly! Letty's expertise on my pedicure was equally relaxing and afterward my feet looked beautiful and felt even more so. Overall, we would definitely go back, even though the rooms did not seem to be a great value for the cost -- if for no other reason than to visit that wonderful spa again! And a special shout out to the spa director -- she was incredible and it's easy to see how her staff are so well equipped to provide excellent service. Well done!

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