The Wayback, Pigeon Forge, A Tribute Portfolio Hotel

“Not your Normal Hotel”

This is definitely not your typical Marriott branded hotel. We were in Pigeon Forge to attend the Jeep Invasion and this was a perfect location. Walkable to the Convention Center, across the street from the entertainment district called the Island and center of the evening Jeep Parade. Made my rese… lisää

This is definitely not your typical Marriott branded hotel. We were in Pigeon Forge to attend the Jeep Invasion and this was a perfect location. Walkable to the Convention Center, across the street from the entertainment district called the Island and center of the evening Jeep Parade. Made my reservation on line a month before attending, a week out checked and found they lowered the rate a little so I canceled my initial reservation and made a new one saving a couple hundred bucks. Still expensive. The hotel has been part of Tribute and Marriott Bonvoy since November. The designers must have had a great time with hotel design. The lobby was very art deco and the guest rooms carried that theme out. The air stream bar in the pool area also carried that theme. Guest room 125 was comfortable and spotless clean. Surprised that the shower amenity weren't hanging on the wall in the shower. Plenty of room in the closet area and lots of drawers. Only negative in the guest room was lack of a desk and chair. Maybe an addition of a lap top table that can be used when sitting on the couch. K Cup coffee maker, mini fridge and a couple bottles of water was appreciated. There is also a small safe available for use in the room. The beds were very comfortable and each had 4 nice pillows. Housekeeping service is provided daily. The one negative regarding the rooms is that they all have an exterior corridor, motel style. Be sure before booking that is not an issue for you or anyone in your party. There is a nice restaurant attached and we had breakfast one morning of our stay and it was excellent. I am Lifetime Platinum and they offer the $10 coupon for your welcome gift that we used for our breakfast and on the last day we just got a couple of coffees with it. Check in was handled by Damion and Birttany who were very friendly but could have enhanced the experience a little more with some conversation and use of my last name during the process. Melanie was our breakfast server and was very hospitable and friendly. We were very impressed with the overall hospitality of the night audit person Michelle who was very friendly and hospitable and she wins the smile of the stay award. She was extremely friendly and had an amazing smile. We look forward to returning next year for the Annual Jeep Invasion in August 2025.

vähemmän

“Wish I could have given a 5 but a few improvements needed”

I was a bit unsure what to expect given some mixed reviews, I would have loved to give a 5 star but there are a few things they could improve on: Pros The pool and pool area are great, plenty of loungers, really comfy beds, lovely pool, shaded area where you can sit and eat, free iced water at th… lisää

I was a bit unsure what to expect given some mixed reviews, I would have loved to give a 5 star but there are a few things they could improve on: Pros The pool and pool area are great, plenty of loungers, really comfy beds, lovely pool, shaded area where you can sit and eat, free iced water at the pool which was great in 85 degree heat. Pool food was brilliant, tacos and nachos etc, excellent quality. Rooms were well decorated, comfy beds and nice shower, tea and coffee machine, fridge and daily water bottles. We were originally going to be allocated a room that looked onto a stair well but as soon as we mentioned that they moved us to have a view of the pool without any problem. The guy on reception was super friendly and helpful, he even cleaned our room after 5 one day when cleaners hadn’t been in and had finished for the day (see cons). Bar staff were very friendly and efficient. Location is great for easy access to The Island, 3 mins walk across the road, other restaurants and bars. 20 min drive to Gatlinburg which is worth a visit. Cons The hotel is a motel style so room door is straight to outside which did take some getting used to though it did feel safe and you couldn’t hear any noise from outside or road. They should definitely put up some privacy curtains as the windows are not totally private therefore you had to shut out the light if you didn’t want people to see in. Bathroom door was also not the best, a slide door that didn’t offer the most privacy. We stayed for 4 nights and somehow missed having our room cleaned every day, they seemed to come at 4.30 when we were back from being out for the day - not great. On the final day the pool bar was closed in the day, this wouldn’t have been an issue but they also didn’t but the iced water out which wasn’t great in the heat. Our main issue was paying for incidentals, their card machines wouldnt take our cards, despite trying 5 different ones and them working at the pool bar and everywhere else in US. While most of the staff were great about this the blonde lady on reception seemed to think we were trying not to pay even though we had already pre-paid our rooms before arrival, she was our only poor staff experience but it did spoil the break a little. We were travelling with teenagers so the hotel was great for us but worth noting their target market isn’t young families, no kids in pool after 5, no high chairs in restaurant etc.

vähemmän