Best Western Plus Palm Desert Resort

“Some work needed”

Rooms a bit tired. First room had noisy clicking A/C so we were moved to alternative. This had a broken safe, tiles coming off the wall behind the bath and balcony chairs very tatty. There weren’t enough parasols by the pool and of those two were broken. The plus side were the staff. Joey and his … lisää

Rooms a bit tired. First room had noisy clicking A/C so we were moved to alternative. This had a broken safe, tiles coming off the wall behind the bath and balcony chairs very tatty. There weren’t enough parasols by the pool and of those two were broken. The plus side were the staff. Joey and his colleagues at reception together with the maintenance man at the pool were very helpful and cheerful and did their best to give us the most enjoyable experience possible. With improvements to the above this would be another “Best” Western hotel.

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“Good hotel - But. Run your air conditioning before guests arrive in extreme heat!”

Stopped here for the evening on the way to San Diego from western Arizona. Beds were comfy. Breakfast was tasty. Everything was good - with the exception of not turning on the air conditioning ahead of time. That was just unacceptable. It was over 100° outside when we got in around 9 at night. I h… lisää

Stopped here for the evening on the way to San Diego from western Arizona. Beds were comfy. Breakfast was tasty. Everything was good - with the exception of not turning on the air conditioning ahead of time. That was just unacceptable. It was over 100° outside when we got in around 9 at night. I have heat intolerance medical concerns and never expected a hotel not to run air conditioning in such a hot place. The room was not bearable until around 1 AM. I called the desk and asked if it was normal to not run the air ahead of time and they said it was. That gave me no real recourse and I just had to deal with it. It was so hot that the provided body wash products practically boiled in the shower. The floors were even hot! The shampoo bottle was empty but that was minimal compared to the heat. While I understand this hotel is in the desert and it’s extremely hot - in heat this extreme, they should at minimum run their A/C around 80° before guests arrive. The little room unit doesn’t have the ability to spread the air around the room for hours if it’s starting from being the outside temperature. We survived - but unless they change the air conditioning in the summer, we will certainly never stay here again.

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