Doubletree Ontario Airport

“Dated and neglected rooms”

This is the second time I have stayed in this hotel first time was February of last year. The hotel is dated, rooms are just old. The room in February had huge black mold looking stain in living room. My recent stay, the slider was broken, garbage was behind the TV, tv did not work, blood stain o... lisää

This is the second time I have stayed in this hotel first time was February of last year. The hotel is dated, rooms are just old. The room in February had huge black mold looking stain in living room. My recent stay, the slider was broken, garbage was behind the TV, tv did not work, blood stain on pillowcase. stains on curtain, dead bug squished on wall, details are not being paid attention to. The staff is hit and miss with friendliness. The shuttle was prompt, beds were comfy- huge property easily get turned around. The breakfast was decent but a bit pricey. Hilton honors folks milling about waiting to ask you about a timeshare. I stay here for business instead of the Embassy Suites because the shuttle runs 24 hours. If the Embassy Suites shuttle ran 24 hours I would always stay there.

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“Verify Your Reservation”

I stayed one night while catching a flight out the next day. I checked in via the Hilton app as I always do. I was given three options in building three. I chose the room furthest from the elevator, which was also not showing as a connecting room. When I arrived to my room at 3:30 pm, it was an a... lisää

I stayed one night while catching a flight out the next day. I checked in via the Hilton app as I always do. I was given three options in building three. I chose the room furthest from the elevator, which was also not showing as a connecting room. When I arrived to my room at 3:30 pm, it was an accessible room with a connecting door. I called down to the front desk and explained I did not reserve an accessible room and preferred not to have a connecting door. I was told they were sold out and that I chose the room so they wouldn’t move me. Although not untrue, my options were misleading. I was told I should have called ahead of time to confirm my room. So, I suggest you call ahead of time to ensure you receive the room you reserved and paid for. The bathroom was so dark it was nearly impossible to shave the next day. I purchased two waters at the gift shop and it cost me $13, for two waters. I ate dinner at Porter’s Steak House. The food was ok, but service from Howard was outstanding. If you are in building three, I suggest driving to the back of the hotel as it is a very long walk to the lobby. Diamonds, just know what you reserved and paid for isn’t necessarily what you’ll receive. Buyer beware

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