Holiday Inn Express & Suites Omaha West, An Ihg Hotel

“Great stay with our little dog and superb breakfast bar”

Very quiet and restful stop. The staff were also friendly and helpful. And, the breakfast bar was great (e.g., sausage, eggs, yogurt, fruit, bagels, etc.). The menu changed for the next morning. I had reviewed several other hotel/motel accommodations in the Omaha area before choosing this hote… lisää

Very quiet and restful stop. The staff were also friendly and helpful. And, the breakfast bar was great (e.g., sausage, eggs, yogurt, fruit, bagels, etc.). The menu changed for the next morning. I had reviewed several other hotel/motel accommodations in the Omaha area before choosing this hotel. Some of the other locations were brutally honest and were very helpful in making this selection.

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“Nice, new hotel - but go over your bills for sneaky charges.”

The hotel is new and clean. The front desk is friendly. Nice place to stay, little bit on edge of town but lots of building going on. My gripe is that we stayed there for four days, spent over $800 and they charged us a $7.00 late fee because we arrived at 6:00 a.m. on our first night. Mind yo… lisää

The hotel is new and clean. The front desk is friendly. Nice place to stay, little bit on edge of town but lots of building going on. My gripe is that we stayed there for four days, spent over $800 and they charged us a $7.00 late fee because we arrived at 6:00 a.m. on our first night. Mind you, we paid in full for the night and I called them in advance to let them know we would be arriving late. Because of work commitments, we had to drive through the night and had to sleep a couple hours before attending our granddaughter's baptism. Seriously, a $7.00 bogus charge on an $800 plus bill???? Review your bills. I have emailed and asked for an explanation.

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“Better than most but with some big flaws.”

If you are taller than 5'5" you will have to duck down to use the shower. The shower head is super low. I was close to hitting my head and I'm 5'4". However, I liked that they had full bottles with pumps for shampoo and conditioner. They were locked in so No one could mess with what is in them. The… lisää

If you are taller than 5'5" you will have to duck down to use the shower. The shower head is super low. I was close to hitting my head and I'm 5'4". However, I liked that they had full bottles with pumps for shampoo and conditioner. They were locked in so No one could mess with what is in them. The pool was small and chilly but nice. The guy at the front desk when we checked in was very nice. We got a room with 2 queens and a pull out sofa. There was no bedding for the sofa bed in the bag. They brought it very fast when I called though. The beds were better than most hotel beds. It was nice to have a choice on pillows. They had soft and firm ones and they were labeled. Sleeping was a challenge though for 2 reasons. First, the heater worked well, but every time it turned on the wands on the curtains would click together the whole time but we didn't want them open. The worst thing was that in the walls there was a really weird noise more often than not. The closest I can describe it is like rain on a tin roof, but in the walls and loud. We were on 2nd floor. The room was spacious and clean. The breakfast was one of the best hotel breakfasts we've had. Oh, they also had a nice outlet in the bathroom that had a built in night light so you didn't have to turn on the huge light if you needed the bathroom at night.

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