Sheraton Detroit Novi Hotel

“Hit/Miss Holiday Stay”

Holiday travel can be fabulous or challenging. In this case, my stay was a mix. Arriving on New Year's Day, it was disappointing to see an out of order sign prior to entering the front door of this establishment. Check-In was lackluster. The team member was unsure of what day it was. This w... lisää

Holiday travel can be fabulous or challenging. In this case, my stay was a mix. Arriving on New Year's Day, it was disappointing to see an out of order sign prior to entering the front door of this establishment. Check-In was lackluster. The team member was unsure of what day it was. This was sort of interesting. I was only staying one night. The hotel website mentioned that the pool and gym were closed. When I mentioned this to the front desk team member, they stated both were open and functioning. My room was acceptable and contained wonderful pieces of artwork and accent furniture. Ideally, adding an ottoman would have been stellar. There were also no recycling opportunities. The bathroom sink setup was interesting. The faucet seemed short or installed incorrectly. Washing your hands could be challenging. If the opportunity presents itself, try to select room # 515. This room is very spacious (probably a suite). Breakfast starts at 630a. The breakfast staff do a nice job and keep your coffee cup full. All and all, a decent stay.

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“Was promising but ended up disappointing”

I’ll start with the positives: I got my mobile key early, which was appreciated, and the room was spacious. But there were some real downsides: 1. The WiFi, which was really fast, died suddenly during a meeting I was taking. Worse, after I was told it was fixed, it was still not showing up in my ... lisää

I’ll start with the positives: I got my mobile key early, which was appreciated, and the room was spacious. But there were some real downsides: 1. The WiFi, which was really fast, died suddenly during a meeting I was taking. Worse, after I was told it was fixed, it was still not showing up in my room on two different devices (fortunately I was able to tether for other meetings). I did my own troubleshooting and while the WiFi was restored, it was not restored to anywhere beyond the lounge on the 7th floor. So if I wanted WiFi, I’d either have to be in the lounge next door or sitting by the elevator. Still waiting for the WiFi to be restored to my room next to the lounge. 2. No recycling bin in the room. It’s 2023-this should be standard. 3. It was either really hot or really freezing most of the time, regardless of how I set the room thermostat.

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