Crowne Plaza Newark Airport, An Ihg Hotel

“Good location with clean rooms and good service”

Good location! Bus stops are easy to go Newyork. They have shuttle bus at P4, every 30 minutes they pick up at airport and sending customers to airport. The staff here are all very friendly and helpful. The room was clean, the downstairs convenient store is super good, the food there is delicious a… lisää

Good location! Bus stops are easy to go Newyork. They have shuttle bus at P4, every 30 minutes they pick up at airport and sending customers to airport. The staff here are all very friendly and helpful. The room was clean, the downstairs convenient store is super good, the food there is delicious and price was reasonable! Only one thing remember is DO NOT USE Vending machine buy water, the machine told you price was $2.10. But once you swipe credit card, they charge you $10.00. I’ve talked to front desk, they put a note, not too sure if they contact the vendor. Hopefully they can sort this problem avoid their name under mud. The night shift manager Jeff S. was very helpful helping everyone to solve the problem. Absolutely we will stay here next time.

vähemmän

“Excellent Customer Service”

My review is for a gentleman, Joe who works in the security department. I cannot thank him enough for is genuine concern for me! We are from California visiting New York, my son lives in upstate NY. He stayed with us while checking out the Big 🍎! It came time for him to leave! Stirred with emotions… lisää

My review is for a gentleman, Joe who works in the security department. I cannot thank him enough for is genuine concern for me! We are from California visiting New York, my son lives in upstate NY. He stayed with us while checking out the Big 🍎! It came time for him to leave! Stirred with emotions I started to cry, excused myself from the restaurant and went to the front of hotel. With tears running down my face, Joe asked me with a sincere voice, is there any I can help you with! I explained, he began to ask me many questions about where he lives, where are we from... I finally realized what he was doing, giving me a chance to breathe and compose myself. I did have a moment of many tears when my son left but I really appreciate this gentleman concern for me! Thank you Joe!!!!! Unfortunately, we live in times where people have no compassion and have the attitude of not my problem. He is a outstanding example of customer service for your hotel!

vähemmän

“It is good experience,room service,room cleaning staff all good.Breakfast also better”

It is first experience to stay here . Over all staff,room service, cleaning staff Elizbeth co operated well. Location is somewhat way from market.Rooms are capacious.Some improvements needed in bath room like , better commode + muslim shower. We are here for 2 days more let see ..