Best Western Plus Robert Treat Hotel

“The Front desk need updated training and ethics review, Know when to apologize Mr. Forehead”

I really like this hotel for all the right reasons. Today, I was awakened by the gentleman with the forehead. He woke me up to tell me that I didn't pay for my room. So like brother man just giving out room keys to non-paying patrons? I didn't argue, I simply got cleaned up and dressed. I went down… lisää

I really like this hotel for all the right reasons. Today, I was awakened by the gentleman with the forehead. He woke me up to tell me that I didn't pay for my room. So like brother man just giving out room keys to non-paying patrons? I didn't argue, I simply got cleaned up and dressed. I went downstairs and showed him my receipt. Do you think he would have at least apologized??? Nope, not at all. He single handedly killed my time here! Thanks Mr. Forehead!!!

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“Convenient location”

Second time staying at this hotel. We chose it due to the proximity to the Newark airport and walking distance to the Newark Penn Station. They do offer a shuttle bus, but some drivers don't care about their job and customer service (he arrived very late to pick us up, despite two phone calls to t… lisää

Second time staying at this hotel. We chose it due to the proximity to the Newark airport and walking distance to the Newark Penn Station. They do offer a shuttle bus, but some drivers don't care about their job and customer service (he arrived very late to pick us up, despite two phone calls to the Reception, and he ignored opening the door upon pick up and drop off). Walking around New York and New Jersey, you'll feel the heavy smell of "weed" and the same thing inside the hotel rooms. Because of this and the lack of included breakfast as we had it last time, we are thinking of avoiding this place next time. For breakfast you have to walk to a nearby hotel. The rooms were clean, and the bed was not too soft or too firm.

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