Tempo By Hilton New York Times Square

“Saved on Christmas Eve”

We had a terrible experience at another place and booked this hotel late on Christmas Eve. We stayed for a week and found the location to be one of the best in NYC! Location...location...location The concierge was great!

“Convenient, clean, reasonably priced!”

We enjoyed our stay here. Comfortable bed, great location by E and 6 subway lines, helpful hotel staff, clean room, and surprisingly quiet despite fire station nearby. Only issue was too hot room - but maintenance showed us how to turn it off completely in room and we opened window. Temp was always… lisää

We enjoyed our stay here. Comfortable bed, great location by E and 6 subway lines, helpful hotel staff, clean room, and surprisingly quiet despite fire station nearby. Only issue was too hot room - but maintenance showed us how to turn it off completely in room and we opened window. Temp was always 70 plus degrees. Also too long checkin lines every day 3 to 4, could this be fixed?

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“This hotel has location going for it - that's about it”

Upon arriving at the hotel, the line was out the door to check in. No Managers were in sight, all of the clerks behind the desks were either on the phone or chatting with themselves and no one was there to take care of the issue. After 40 minutes a manager comes out and says the computer system i… lisää

Upon arriving at the hotel, the line was out the door to check in. No Managers were in sight, all of the clerks behind the desks were either on the phone or chatting with themselves and no one was there to take care of the issue. After 40 minutes a manager comes out and says the computer system is down. A bunch of us tell her that we've prepaid and paid for our rooms - why can't they issue us keys? And get some other managers out of their offices to help the customers! Another 15 minutes go by and we get our rooms. The rooms are not large, but that is NYC. Lighting is OK in the room but very dark in the bathroom. There is no control over your HVAC. No matter how much you fiddle with the thermostat, you cannot control the room temperature. Shower was OK, but the bathroom is really in need of a remodel. The staff is not helpful whatsover. Anything you ask them is treated as a burden and you get a very rude response. The Bell staff are decent, but then again, they are always hustling for tips - at they have some motivation. If you do stay here, just come with very low expectations, then you won't be dissappointed with any part of your stay.

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